Summary
Overview
Work History
Skills
References
Timeline
Generic

Rachael Connors

Doncaster East,VIC

Summary

Rachael CONNORS Page | 1 Overview Energetic, highly-motivated, and results-driven business development and sales professional with extensive account management experience, passionate about contributing to my employer's business growth and market share through the delivery of B2B and B2C customer and client service excellence. Confident negotiator with strong influencing and negotiation skills and demonstrated success in consistently achieving sales and business growth in highly-competitive environments through high-level customer relationship management (CRM) strategies. Demonstrated ability to develop a client/customer base through innovative and exceptional sales and marketing strategies. Demonstrated ability to consistently achieve sales targets that align to KPIs and budget forecasts. Strong leadership skills with demonstrated experience in training, developing, and mentoring dynamic sales teams and operational staff in highly competitive industry sectors. Highly experienced in administrative functionalities including records management, budget forecasting and management, accounts management, and resource (labour and equipment) management. Rachael CONNORS Page | 3

Overview

30
30
years of professional experience

Work History

Owner/Operator Marketing and Business Development

Self Employed
Burwood East, VIC
06.2017 - Current
  • Built positive and productive customer connections to drive consistent sales.
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Ensured that all safety protocols were followed in the salon at all times.
  • Managed staff by recruiting, training and coaching employees.
  • Implemented quality control measures throughout the salon to maintain high standards of service delivery.
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Created marketing strategies to increase clientele and expand the business.

INSURANCE BROKER

Medfin Finance
06.2014 - 06.2015
  • Medfin is a specialist business within NAB Health (National Australia Bank) and offers financial services to healthcare professionals including clinic/business set-up, purchasing equipment, and financial planning services.

INSURANCE BROKER

Liberty Financial
04.2014 - 06.2014
  • Finance Brokers in all forms of lending including home loans, car loans, personal loans and business loans.

INSURANCE BROKER

Melbourne Finance Broking
05.2012 - 04.2014
  • Finance Brokers specialising in automotive, marine, and equipment finance and insurance
  • Core responsibilities: Selling a broad range of insurance and financial products and services (including house, commercial, automotive, and marine) and financial services (housing, business, commercial, automotive, marine, and personal loans and refinancing)
  • Developing and maintaining a broad client base by way of offering high-level personalised insurance and finance broking services (achieving considerable client acquisition via existing customer referrals).

MOBILE BANKING MANAGER

Commonwealth Bank Australia, CBA
07.2011 - 05.2012
  • Rachael CONNORS Page | 2 Interviewing clients to clarify their finance and insurance requirements and clearly identifying their financial circumstances and loan serviceability requirements
  • Developing and maintaining relationships with key finance and insurance organisations to ensure best outcomes for my clients
  • Processing all related documentation, ensuring legislative and organisational requirements are maintained
  • Liaising with accountant, lawyers, real estate agents, conveyors, and financial planners and otherd party stakeholders
  • Providing mobile banking services to clients throughout Melbourne’s eastern suburbs and servicing CBA branches at Doncaster East, Lower Templestowe, and Bulleen branches
  • Calling on customers at residential and business locations providing detailed information on CBA products and services including mortgage, commercial, and personal lending; credit card applications and consolidations; and insurance products
  • Processing loan and insurance applications ensuring customer serviceability requirements.

FINANCE BUSINESS MANAGER

McPherson Motors Shepparton
11.2009 - 07.2011
  • Responsibilities: Managing the Finance and Insurance Department related to all automotive sales including processing loan applications and insurance sales and on-selling products such as rust-proofing, window tinting, and other value-adding products and services
  • Interviewing customers to identify loan serviceability requirements and liaising with appropriate finance and insurance organisations including regular reporting on sales and lead activities
  • Consolidating and reporting all monthly sales and commissions to the Dealer Principal and
  • General Manager

FINANCE MANAGER

United Financial Services Shepparton
12.2008 - 11.2009
  • Managing a sales team of three providing financial and insurance services to a client base of major automotive dealerships across a 150km radius including processing and submission of loan and insurance applications
  • Developing and maintaining sound relationships with dealership principals and finance and insurance organisations
  • Maintaining and achieving key performance indicators (KPIs) and budget forecasts
  • Providing monthly reports to directors.

BRANCH & MOBILE LENDING MANAGER

Wizard Home Loans Shepparton
06.2007 - 12.2008
  • Managing overall branch operational and administrative activities
  • Interviewing and assessing clients’ loan and serviceability requirements within the branch and at residential or commercial premises
  • Processing and packaging all loan applications
  • Liaising with builders, solicitors, real estate agents, conveyors, financial planners, and other 3rd party stakeholders.

BUSINESS DEVELOPMENT MANAGER | Contractor

United Financial Services Shepparton
11.2004 - 06.2007
  • Establishing and servicing a client base of approximately 25 businesses throughout the
  • Shepparton region including selling financial and insurance products and services
  • Developing and maintaining sound relationships with client principals and finance and insurance organisations
  • Maintaining and achieving key performance indicators (KPIs) and budget forecasts
  • Providing monthly reports to directors.

CAR SALES & AFTERMARKET SALES CONSULTANT

Ken Muston Motors Shepparton
01.2004 - 11.2004
  • Successfully developed my unique sales strategies to sell new vehicles (Subaru, Hyundai, and
  • Chrysler) and used vehicles, and was the aftermarket department Sales Consultant coordinating the sale and delivery of vehicles and the promotion of other value-added products and services
  • Developing and maintaining sound relationships with customers (achieved considerable recommendations and referrals)
  • Following up all sales leads from a variety of sources to acquire new customers
  • Maintaining an extensive knowledge of all vehicle features, makes, and models to provided detailed customer information
  • Ensuring maximum profitability by upselling finance, insurance and aftermarket products and services.

AFTERMARKET SALES CONSULTANT/STOCK CONTROLLER

Darryl Twitt Motors Shepparton
11.1998 - 01.2004
  • Managing the Aftermarket Department, coordinating the sale and delivery of vehicles sold and keeping and maintaining relationships with customer to ensure customer satisfaction and repeat business
  • Managing stock control of all Ford vehicles and processed all warranties
  • Providing regular reports to the Dealer Principal and accountants.

TEAM LEADER /SALES CONSULTANT

Austar
05.1995 - 02.1998
  • Managing and training a team of up to 11 sales consultants promoting and selling Austar (now
  • Foxtel) television cable subscriptions throughout the Shepparton region (including door-to-door sales) consistently achieving KPI and budget targets
  • Liaising with installation technicians.

Skills

  • B2B/B2C Marketing and Sales Strategies
  • Customer/Client Acquisition/Retention
  • Account/Portfolio Management
  • Sales Team Training/Development
  • New Business Development
  • Influential Negotiating Skills
  • End-to-end Sales Management
  • Strategic Networking Abilities
  • Education Professional Development
  • Certificate IV in Financial Services FNS40804
  • FSRA Accreditation Regulatory Guide 146 (RG146) CBA Bank of Melbourne/St George
  • Westpac Macquarie Liberty Financial Capital Finance ESANDA BMW Finance/Alphera

References

Lisa Marsh, Gerraty White Group, lisamarsh@gerratywhite.com.au 0401 625 368

Darron Muir, DP Blood Motor Group, 0413 059 535  

Timeline

Owner/Operator Marketing and Business Development

Self Employed
06.2017 - Current

INSURANCE BROKER

Medfin Finance
06.2014 - 06.2015

INSURANCE BROKER

Liberty Financial
04.2014 - 06.2014

INSURANCE BROKER

Melbourne Finance Broking
05.2012 - 04.2014

MOBILE BANKING MANAGER

Commonwealth Bank Australia, CBA
07.2011 - 05.2012

FINANCE BUSINESS MANAGER

McPherson Motors Shepparton
11.2009 - 07.2011

FINANCE MANAGER

United Financial Services Shepparton
12.2008 - 11.2009

BRANCH & MOBILE LENDING MANAGER

Wizard Home Loans Shepparton
06.2007 - 12.2008

BUSINESS DEVELOPMENT MANAGER | Contractor

United Financial Services Shepparton
11.2004 - 06.2007

CAR SALES & AFTERMARKET SALES CONSULTANT

Ken Muston Motors Shepparton
01.2004 - 11.2004

AFTERMARKET SALES CONSULTANT/STOCK CONTROLLER

Darryl Twitt Motors Shepparton
11.1998 - 01.2004

TEAM LEADER /SALES CONSULTANT

Austar
05.1995 - 02.1998

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