RACHAEL DINH

As a personal banker, I provide a wide range of banking and financial services to individual clients, focusing on building strong relationships and delivering personalised solutions to meet their financial needs. My responsibilities include:

• Proactively identifying opportunities for products and services for our existing and new customers.
• Achieving and exceeding sales targets around account products, lending and insurances.
• Assisting clients with account relating services, including transfers, deposits/withdrawals and maintenance.
• Assisting clients with making informed decisions about their finances by explaining the benefits and risks of different products.
• Delivering exceptional customer service by promptly addressing customer inquiries, resolving complaints and providing support.
• Adhering to banking regulations, policies and procedures to ensure compliance and mitigating risks.

As a store manager at Mind The Cup, my key responsibilities included:

• Overseeing daily operations, inventory and quality control.
• Ensuring customer satisfaction and resolving complaints. Recruiting, training and managing staff.
• Rotated merchandise and displays to feature new products and promotions.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control, and store opening and closing procedures.