Rachael Dowdell

Assistant Manager

Augusta IGA

Augusta, Western Australia

06.2018 - Current

Worked well independently and on a team to solve problems
Organized and prioritized work to complete assignments in a timely, efficient manner
Provided optimal assistance to the General Manager and handled a variety of tasks
Initiated new events to encourage more customers
Community liaison officer, FB page, co-coordinating community events etc
Addressed many customers inquiries and needs, with the best outcome for all
Ensuring a happy customer experience
Managed all departments, when staff were on leave, including Manager of store position.
Organized schedules, workflows and shift coverage to meet expected business demands.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Completed inventory audits to identify losses and project demand.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.