Rachael Elliott

Working Full Time

• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
• Managed group bookings to ensure seamless organization of events and accommodations.
• Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
• Greeted guests upon arrival and offered assistance.
• Developed strong relationships with repeat customers, fostering loyalty and return visits.
• Daily bank reconciliation

• Executed record filing system to improve document organisation and management
• Completed clerical tasks such as filing, coping and distributing mail
• Data entry

• Pizza and ice cream business duties: Front counter, Customer Service, Phone orders, Scooping ice creams, Pizza making and cleaning
• Cleaned and organised kitchen stations to promote team efficiency
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods
• Distributed food during busy peak periods to drive customer satisfaction
• Assistant front and back of house personnel in spot cleaning floors and maintaining a welcoming environment for team members and guests