Rachael Elliott
Leederville,WA
Summary
Skilled administrative team member and highly-motivated employee with a desire to take on new challenges. I enjoy mastering new skills and have a strong work ethic. Versatile and adaptable with exceptional interpersonal skills. Adept at working effectively in a team and/or unsupervised. I have working knowledge of medical equipment administration, process compliance and operational procedures. A practiced problem-solver, a friendly and caring person with excellent communication skills. Confident with technical detail and the need to interpret and manage data. Well organised with a high attention to detail and able to priorities. Experienced with internal and external stakeholder management and and inner-office operations.
Overview
15
15
years of professional experience
Work History
Medical Records Officer
North Metropolitan Community Drug and Alcohol Service
Joondalup, Western Australia
11.2024 - 02.2025
- Created patient files using standard templates to ensure organised filing.
- Handling prescriptions from doctors, scanning and entering them into the system, and posting them to pharmacies for patients.
- Maintained and updated medical records in compliance with established procedures.
- Processed release of information requests following legal guidelines.
- Entered data into computerised database accurately and efficiently.
- Ensured adherence to privacy laws when handling patient information.
- Assisted with filing and retrieving confidential patient records as needed.
- Scanned paper documents into electronic health record system for easy access.
- Tracked and processed release of information requests to support patient care.
Medical Clerical Officer
Health Technology Management Unit
, WA
01.2023 - 06.2024
- Compile data into spreadsheets for analysis and reporting purposes.
- Coordinated special projects as assigned by management staff.
- Greet visitors, contractors and guests in a professional manner.
- Serve as contact person and source of information to maintain good communication with contractors.
- Answer incoming calls, responded to emails, faxes and other inquiries from contractors and vendors.
- Provide general administrative support to physicians and other healthcare professionals as needed.
- Maintain records of equipment repairs and preventive maintenance services.
- Communicate with hospital staff and contractors regarding general queries and explaining the maintenance and repair process.
Beauty Advisor
L'Occitane
, WA
10.2019 - 12.2022
- Completing daily/weekly sales tracking for store sales and all Key Performance Indicators
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management, customer service and events.
- Assisted in opening and closing including all financial procedures.
- Managing visual merchandising to drive sales.
Concession Manager
SABA (David Jones)
, WA
09.2013 - 12.2015
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Organised merchandise displays according to seasonal promotions or special events.
- Built and maintained strong working relationships with team members.
- Boosted company sales by developing and implementing strategic marketing approaches and future business plans.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
Internal Sales Consultant
Santa Fe (Wridgways Removals)
, WA
02.2012 - 08.2013
- Negotiated contracts with clients ensuring that terms are mutually beneficial for both parties involved.
- Coordinated delivery schedules between suppliers and customers in order to meet deadlines.
- Utilised industry software programs to customise pricing and proposals
- Maintained accurate records of all sales activities including quotes, orders, invoices.
Sales Advisor and Trainee Manager
The Body Shop
, WA
12.2009 - 01.2012
- Knowledge of all KPI's including banking and financial procedures.
- Overachieving Monthly Sales Targets.
- Promoted to skincare and makeup coordinator.
- Helped customers by answering questions and locating merchandise while providing excellent service.
- Handled customer complaints in a professional manner.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Organized displays to attract customers and promote sales.
- On-boarded new staff and conducted regular training sessions to educate staff on new products and services.
- Analyzed weekly sales reports to identify areas of improvement within the department.
- Directed and trained sales staff on customer service, product knowledge, and store operations.
Education
Bachelor of Science - Human Biology And Applied Chemistry
Edith Cowan University
Joondalup, WA02-2024
High School Diploma -
Corpus Christi College
Winthrop, WA10-2018
Certificate II - Printing and Graphic Design
North Metropolitan TAFE
Perth, WA11-2010
Certificate II - Retail Makeup And Skincare Services
Perth College of Beauty Therapy
Victoria Park, WA09-2010
Bachelor of Science - Biomedical Science
Edith Cowan University
Perth, WASkills
- Proofreading documents
- Attention to detail
- Organization and prioritization
- Documentation and reporting
- Records administration
- File maintenance
- Meeting coordination
- Report writing
- Spreadsheet management
- Data entry
- Administrative support
- Customer service
- Call handling
- Clerical support
- Spreadsheet creation
- Relationship building
- Meeting minutes documentation
- Medical records management
- Privacy compliance
- Information release management
- Effective communication
- Team collaboration
- Confidentiality enforcement
- Information management
- Healthcare compliance
- Electronic health records proficiency
- Patient confidentiality maintenance
- Clinical documentation management
- Health information systems expertise
- Patient care coordination
Timeline
Medical Records Officer
North Metropolitan Community Drug and Alcohol Service
11.2024 - 02.2025
Medical Clerical Officer
Health Technology Management Unit
01.2023 - 06.2024
Beauty Advisor
L'Occitane
10.2019 - 12.2022
Concession Manager
SABA (David Jones)
09.2013 - 12.2015
Internal Sales Consultant
Santa Fe (Wridgways Removals)
02.2012 - 08.2013
Sales Advisor and Trainee Manager
The Body Shop
12.2009 - 01.2012
Bachelor of Science - Human Biology And Applied Chemistry
Edith Cowan University
High School Diploma -
Corpus Christi College
Certificate II - Printing and Graphic Design
North Metropolitan TAFE
Certificate II - Retail Makeup And Skincare Services
Perth College of Beauty Therapy
Bachelor of Science - Biomedical Science
Edith Cowan University
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