Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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RACHAEL FLETCHER

Brisbane,Australia

Summary

I am a dedicated, results-driven Health Navigator with over 15 years of experience in the social services sector, specializing in empowering individuals, building human connections, and ensuring equitable access to healthcare. I am committed to fostering positive outcomes for diverse communities, particularly by engaging and supporting multicultural groups. Fluent in Samoan and conversational in Te Reo Māori, I bring cultural sensitivity and a deep desire to make a meaningful impact. I excel in data management, team collaboration, and navigating healthcare systems, consistently working toward the improvement of health services and access. I will be relocating to Brisbane, Australia, in the new year and am excited to contribute my skills and experience to your team.

Overview

17
17
years of professional experience

Work History

Health Navigator – Kaimanaaki

Pegasus Health
01.2020 - Current
  • Coordinated services between GP practices and clients, ensuring smooth operations and timely communication
  • Navigated clients into employment or connected them with employment coordinators, ensuring comprehensive support
  • Collaborated with the Ministry of Social Development to provide holistic services and triaged client healthcare needs effectively
  • Worked with clients from diverse backgrounds, addressing healthcare challenges and barriers to access

Wellbeing Assistant – Kaiawhina

He Waka Tapu
01.2017 - 01.2021
  • Provided weekend support for 8-12 residents in a residential alcohol and drug facility, ensuring a respectful and dignified environment
  • Promoted well-being through effective communication and rapport-building with residents
  • Acted as a suicide prevention advocate within a Māori-specific suicide prevention program, Te Rau Ora

Cervical Screening Coordinator and Community Support Worker

He Waka Tapu
01.2017 - 01.2020
  • Coordinated the Cervical Screening Programme, focusing on Māori and Pasifika communities, advocating for preventive healthcare
  • Acted as a liaison between clinicians, patients, and referral agencies to ensure seamless service delivery
  • Conducted triage and needs assessments, providing culturally appropriate support for referrals related to language, transport, family, and other essential services

Health Promotions Officer

Screen South Limited
01.2014 - 01.2016
  • Promoted health initiatives within Pasifika, Māori, and Asian communities, enhancing health outreach and engagement
  • Managed a booking system for mammography appointments, ensuring clients were efficiently scheduled and supported
  • Developed strong relationships with clinicians, referral agencies, and communities to optimize health outcomes

Health Promoter

Pacific Trust Canterbury
01.2013 - 01.2015
  • Led successful campaigns promoting smoke-free initiatives and health improvement strategies within target communities
  • Achieved KPIs and consistently demonstrated a proactive and positive approach to service delivery
  • Motivated clients to make meaningful health changes while aligning services with organizational values

Senior Community Work Supervisor

Community Probation Services
01.2008 - 01.2013
  • Case-managed offenders serving community-based sentences, establishing quick rapport and effective communication
  • Facilitated community work projects, ensuring compliance with court orders and positive outcomes for clients
  • Managed conflict resolution and maintained clear boundaries while offering guidance and support

Education

Certificate 3 in Disability -

01.2025

First Aid Certificate - HLTAID009, HLTAID010, HLTAID011

01.2024

Mental Health First Aid Certificate -

01.2023

Certificate in Hauora (Holistic Wellbeing) Promotion -

01.2019

Te Rau Ora Suicide Prevention Facilitator Training -

01.2019

Certificate of Business Administration -

01.1991

Skills

  • Multicultural Sensitivity
  • Health System Expertise
  • Team Leadership
  • Volunteer Engagement
  • Culturally Sensitive Communication
  • Problem Solving
  • Advocacy
  • Compliance
  • Best Practices

Hobbies and Interests

  • Travel
  • Animals
  • Reading
  • Spending time with family (whānau)

Languages

Samoan
Native or Bilingual
Maori
Native or Bilingual
English
Full Professional

Timeline

Health Navigator – Kaimanaaki

Pegasus Health
01.2020 - Current

Wellbeing Assistant – Kaiawhina

He Waka Tapu
01.2017 - 01.2021

Cervical Screening Coordinator and Community Support Worker

He Waka Tapu
01.2017 - 01.2020

Health Promotions Officer

Screen South Limited
01.2014 - 01.2016

Health Promoter

Pacific Trust Canterbury
01.2013 - 01.2015

Senior Community Work Supervisor

Community Probation Services
01.2008 - 01.2013

First Aid Certificate - HLTAID009, HLTAID010, HLTAID011

Mental Health First Aid Certificate -

Certificate in Hauora (Holistic Wellbeing) Promotion -

Te Rau Ora Suicide Prevention Facilitator Training -

Certificate of Business Administration -

Certificate 3 in Disability -

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RACHAEL FLETCHER