Rachael Forster

• Enhance the customer's shopping experience by being approachable, knowledgeable and providing them with multiple solutions to their problem.
• Assist customers by being available to answer questions about products and services, help locate merchandise, and promoted key items.
• Provided high-quality makeup services for special occasions such as weddings, balls, photoshoots and other events.
• Maintained up-to-date knowledge of industry trends, techniques, and products.
• Maintained a clean and organised workstation, adhering to health and safety standards for the well-being of both clients and colleagues.
• Assisted colleagues with colour corrections when requested, sharing expertise to achieve desired results for clients.
• Established effective communication with clients to determine their desired outcomes, ensuring successful results.
• Promoting Makeup Lessons by giving customers educational advice about products on the shop floor.
• Utilised advanced knowledge of colour theory and complementary colours to get the best outcome for makeup.
• Ensuring the store is clean, tidy and shoppable for customers.

• Showcased artistic versatility across various styles from editorial looks to timeless wedding day elegance.
• Carrying out makeup lessons tailored to my client.
• Establishing and maintaining client relationships.
• Communicating with clients via phone and emails to book bridal jobs.
• Upskilling artistry skills with self-directed training.
• Used social media platforms to promote services.
• Performing makeup applications on a range of skin types and tones, utilising my knowledge of skincare, product formulation and colour theory.
• Managing client expectations.
• Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
• Cleaning studio/equipment/kit/brushes.
• Streamlined appointment scheduling by implementing efficient booking software.
• Travelling to client locations to provide on-site services.
• Maintained a clean workspace compliant with all hygiene regulations.
• Liaise with other creatives such as hairstylists, photographers, videographers, event coordinators.
• Creating wedding morning time schedules for brides for the bridal party hair and makeup to ensure a smooth and efficient workflow.
• Using tax software such as Xero
• Lash lifts
• Brow Laminations

Managed and worked in the cosmetics area as well as working in dispensary when needed. Tasks included:

• Beauty consultant for Clinique, Napoleon Perdis, Loreal, Maybelline and Revlon.
• Increased sales revenue through effective upselling and cross-selling of cosmetic products.
• Merchandising of Clinique and Napoleon Perdis products.
• Monthly meetings with the Clinique and Napoleon Perdis representatives.
• Ordering Clinique and Napoleon Perdis stock and entering invoices.
• Ensuring the cosmetics area was always clean, well presented and made it easy for customers to self-shop if needed.
• Encouraging customers to be part of the rewards program.
• Operating Point of Sale systems and general computer systems (Word, Excel, Outlook, Gmail)
• Cash handling and operating eftpos machines.
• Protected store assets and inventory via loss prevention procedures.

Based behind the OTC counter, worked in dispensary and front shop sales counter when required. Tasks included:

• Selling and counselling on Over The Counter (OTC) medications to customers.
• Dispensing and counselling on prescription medications.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
• Operating Point of Sale systems, eftpos machines and cash handling.
• Determining customer's needs to ensure they were getting the right product or medication.
• Signing up customers to rewards program.
• Re-stocking shop shelves, stock rotation.

Worked at Mindarie Pharmacy performing a range of different tasks with the most focus being on customer service and retail sales. Other tasks included:

• Revlon Beauty Advisor with the responsibility of product ordering, stock control, merchandising, educating staff and customers on products, monthly meetings with the Revlon representative.
• Dispensing and counselling on prescription and over-the-counter medications.
• Operating Point of Sale systems, general computer systems (Word, excel, outlook), fax machines and photo copiers.
• Cash handling and operating eftpos machines.
• Re-stocking shop shelves, stock rotation, merchandising.
• Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.