Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Fraser

Bathurst,NSW

Summary


Passionate and client focussed student with impressive clinical experience in acute mental health crisis. Team-player with a positive attitude who has excellent interpersonal communication skills and a proven history in cultivating strong rapport with a diverse range of clients. Strong desire for patient advocacy, avid learner and problem solver.

Overview

15
15
years of professional experience

Work History

Pharmacy Assistant

Pharmacy 4 Less
02.2023 - Current
  • Greeted customers at counter and provided excellent customer service.
  • Contributed to increased sales by offering expert advice on over-the-counter medications and products.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.

Front End Retail Supervisor (Level 4)

Bernardi's Group
06.2022 - 02.2023
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Pharmacy Assistant

Terry White Chemmart
04.2020 - 06.2021
  • Greeted customers at counter and provided excellent customer service.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

Retail Pharmacy Assistant

Priceline Pharmacy
09.2019 - 02.2020
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
  • Fostered a positive atmosphere within the team through clear communication skills that included active listening techniques.

Senior Community Care Worker

Accuro Homecare
03.2019 - 10.2019
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for individual clients.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with daily living activities, running errands, and household chores.
  • Identified needs and coordinated plans for patients ongoing care.
  • Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Facilitated access to community resources and services by connecting clients with appropriate agencies or organizations.
  • Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.

Summer Swim Coach

Carilie Swimming School
11.2017 - 04.2018
  • Prepared equipment before each class class and stored items promptly after classes.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Contributed to a fun yet focused atmosphere at practices where swimmers felt motivated to achieve personal bests while enjoying their time on the team.
  • Administered first aid and CPR when necessary, maintaining a safe environment for swimmers at all times.
  • Adapted teaching techniques to different learning styles.

Childcare Assistant

Jack And Jill Kindergarten
07.2016 - 12.2016
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Enhanced children''s social skills by organizing group activities and fostering positive interactions.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Encouraged children's emotional and social development.

Sales Assistant

The Smith Family
03.2015 - 12.2015
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Established rapport with customers using active listening and interpersonal skills.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Managed efficient cash register operations.

Childcare Assistant

Collaroy Plateau Public School OOSH
01.2009 - 12.2013
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Documented children's growth and development.
  • Continued professional growth by attending workshops, conferences, or training sessions related to early childhood education trends.
  • Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
  • Contributed to curriculum planning by suggesting age-appropriate themes, materials, and resources for learning opportunities.
  • Enhanced children''s social skills by organizing group activities and fostering positive interactions.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Encouraged children's emotional and social development.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Supervised free play and other activities to keep children safe.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.

Education

Bachelor of Paramedicine - Acute & Emergency Healthcare

Charles Sturt University
Bathurst, NSW
10.2026

Diploma of Nursing - Healthcare

TAFE NSW
Sydney, NSW & Bathurst NSW
09.2024

Certificate III in Health Services Assistance - Healthcare

Northern Beaches Community College
Narrabeen, NSW
06.2017

First Aid Certificate

National Police Check

Working With Childrens Check - Child Safety

Office of Children's Guardian
NSW
02.2024

NDIS Worker Check
NSW
02.2024

Certificate II in Visual Arts - Arts

Bradfield Senior College
St. Leonards, NSW
11.2014

Skills

  • Developing & maintaining relationships
  • Collaborating with MDT
  • Patient Evaluation
  • Client Advocacy and Support
  • Care Delivery
  • Peer Counselling
  • Mental Health Assessment
  • Client Engagement and Education
  • Resource Linkage
  • Certified in CPR/AED
  • Social Skills Training

Timeline

Pharmacy Assistant

Pharmacy 4 Less
02.2023 - Current

Front End Retail Supervisor (Level 4)

Bernardi's Group
06.2022 - 02.2023

Pharmacy Assistant

Terry White Chemmart
04.2020 - 06.2021

Retail Pharmacy Assistant

Priceline Pharmacy
09.2019 - 02.2020

Senior Community Care Worker

Accuro Homecare
03.2019 - 10.2019

Summer Swim Coach

Carilie Swimming School
11.2017 - 04.2018

Childcare Assistant

Jack And Jill Kindergarten
07.2016 - 12.2016

Sales Assistant

The Smith Family
03.2015 - 12.2015

Childcare Assistant

Collaroy Plateau Public School OOSH
01.2009 - 12.2013

Bachelor of Paramedicine - Acute & Emergency Healthcare

Charles Sturt University

Diploma of Nursing - Healthcare

TAFE NSW

Certificate III in Health Services Assistance - Healthcare

Northern Beaches Community College

First Aid Certificate

National Police Check

Working With Childrens Check - Child Safety

Office of Children's Guardian

NDIS Worker Check

Certificate II in Visual Arts - Arts

Bradfield Senior College

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