- Getting involved in local advocacy groups to promote positive change in the community
- Fishing and 4x4ing
- Camping
- Indigenous Film Industry
Rachael Garland
Katherine,NT
Summary
Engaging and professional individual with a strong emphasis on team collaboration and achieving tangible results. Demonstrated track record of effectively managing projects, coordinating events, and cultivating relationships within the community. Possesses excellent communication skills, adept problem-solving abilities, and a knack for adapting to evolving demands. Known for reliability and high motivation to deliver impactful outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kardu Engagement Coordinator
Thamarrurr Development Corporation
03.2022 - 09.2023
- In this role I was a senior member of the Healthy Homes team which supported Aged Care, NDIS, Men’s shed as well as The Women’s Centre in the Wadeye Community and Thamarrurr Region.
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to ensure client satisfaction.
- Coordinated logistics for multiple events simultaneously, ensuring seamless execution and positive outcomes.
- Coordinate participant support needs, including developing support plans and managing health requirements.
- Build local knowledge of existing services, service pathways and networks of services and supports.
- Achieve KPI's regarding participant supports, ensure compliance and best practice in all participant-related activities.
- Communicate effectively with support teams and stakeholders to advocate for participant needs.
- Be available for on-call responsibilities in both Darwin and Wadeye.
- Human resources activities including onboarding/training of staff, support/guidance of staff as well as supervision and performance management.
Senior Coordinator of Supports
Thamarrurr Development Corporation
03.2021 - 03.2022
- In this role I was responsible for sourcing training and supporting interpreters, understanding family conflict within the community to ensure I was not taking an employee into unsafe territory
- I travelled to remote locations to visit NDIS recipients in surrounding communities.
- Collaborate with clients and key stakeholders to develop support plans, focusing on their strengths
- Foster positive relationships with clients and their families, while upholding professional boundaries
- Oversee the implementation of NDIS Plans, ensuring service quality and budget adherence, and addressing any arising issues
- Aid clients in comprehending their NDIS plans
- Support clients in enhancing their ability to live independently
- Promote client autonomy by facilitating their choice of service providers
- Keep the NDIS informed of any changes in circumstances and guide clients through the process of requesting a plan review and exploring new options
- Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
- Entered data, generated reports, and produced tracking documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Senior Client Services Officer
Federal Circuit Court
03.2019 - 03.2021
- Ensure accuracy of filing of documents and compliant with court rules and procedural guidelines across three Federal Court jurisdictions.
- Provide Court officer support to presiding Judge and/or Registrar providing professional and efficient procedural and administrative support.
- Coordinate all court resources, including interpreters, specialised court recording and implementation of safety plans.
- Assist manage client eFiling requests remotely to support other department’s workload
- Delegated Workplace Health & Safety Delegate
- Relieving Case Coordinator 2020
- Manage the coordination of all administrative tasks and dialy management for court listings for NT and SA Registrar & Family Consultant
- Manage complex family law inquiries for procedural advice and safety plans.
- Resolved escalated customer issues promptly, fostering trust and demonstrating commitment to outstanding service.
- Developed tailored solutions to address unique client challenges, resulting in increased loyalty and retention.
- Collaborated with cross-functional teams to ensure timely delivery of services and exceed client expectations.
Site Manager
Salvation Army Employment Plus
12.2016 - 03.2019
- Originally based in Alice Springs, relocated to Darwin to manage all Employment Plus locations in the NT
- Manage the delivery of all employment services, Finance delegations and HR responsibilities, across 3 offices, including remote travel
- Managed a team of 25 across the Northern Territory.
- Provide briefings to agencies on the key criteria of employment statistics, with future estimates and ‘work for the dole’ programs
- Implemented new SDM model system to meet strategic objectives and staff exceeded KPI’s that assisted boost the five star rating our service held
- Lead and develop local staff across sites
- Meet service delivery guidelines.
- Support and manage community-based JobActive programs and finances
- Collaborate with participants and community for support strategies and timely responses
- Align activities with participant preferences and community priorities
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
Trainer and Assessor
Epic Employment
09.2013 - 12.2016
- Responsible to deliver courses ‘Ticket to Work’ program for Employment Services and Host Employers
- Manage 45 students across a SE region in Queensland
- Responsibilities included lesson planning, workplace assessment, classroom assessment, mentoring and briefing DES providers, host employers and parents throughout the duration of the program
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Education Support Officer
Brisbane Catholic Education
06.2011 - 09.2013
- Provide one-on-one support to high needs students
- Plan sessions for students and ensure accurate management of records and notes for Supervisor
Education
Bachelor of Human Services Management - Human Services
University of Southern Queensland
12.2017
Certificate III - Aged Care
Online Courses Australia
12.2015
Certificate III - Business
Online Courses Australia
12.2015
Certificate III - Disability Support Work
Online Courses Australia
12.2015
Skills
- Client and Community Engagement
- Relationship Building
- Community Development
- Written Communication
- Conflict Resolution
- Stakeholder management
- Strategic thinking
- Business analysis
- Funding proposals
Certification
Full Drivers Licence
Interests
Timeline
Kardu Engagement Coordinator
Thamarrurr Development Corporation
03.2022 - 09.2023
Senior Coordinator of Supports
Thamarrurr Development Corporation
03.2021 - 03.2022
Senior Client Services Officer
Federal Circuit Court
03.2019 - 03.2021
Site Manager
Salvation Army Employment Plus
12.2016 - 03.2019
Trainer and Assessor
Epic Employment
09.2013 - 12.2016
Education Support Officer
Brisbane Catholic Education
06.2011 - 09.2013
Certificate III - Aged Care
Online Courses Australia
Certificate III - Business
Online Courses Australia
Full Drivers Licence
Bachelor of Human Services Management - Human Services
University of Southern Queensland
Certificate III - Disability Support Work
Online Courses Australia
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