Rachael Geneste
PERTH
Summary
Experienced administrator with a proven background in healthcare and retail management. Skilled in patient administration, stakeholder communication, team leadership, and operational coordination, with a strong focus on accuracy, efficiency, and service excellence.
Overview
5
5
years of professional experience
Work History
Administrative Clerk
Ramsay Private Hospital Joondalup
Joondalup
2024.11 - Current
- Admitted and pre-admitted patients, ensuring accurate collection and entry of patient information.
- Conducted pre-admission assessments and completed required paperwork with patients over the phone.
- Prepared and organised admission packs and documentation for incoming patients.
- Handled high volume of incoming telephone enquiries, delivering professional and efficient customer service that enhanced patient experience.
- Responded to patient, staff, and stakeholder email enquiries in a timely manner.
- Processed patient discharges and completed associated administrative documentation.
- Leveraged Meditech software to ensure accurate patient records and streamline admissions and discharges.
- Performed reception duties, including greeting patients and visitors and directing enquiries appropriately.
- Maintained confidentiality and handled sensitive patient information in accordance with hospital policies.
- Coordinated with clinical and administrative teams to ensure precise record keeping and smooth workflow management.
Assistant Store Manager
Kathmandu
Cannington
2023.09 - 2024.11
- Managed and developed a team of approximately 15 staff, fostering a high-performance and customer-focused culture.
- Awarded the CEO Award for achieving the highest sales performance in Australia.
- Led the team to consistently achieve and exceed sales targets and key performance indicators (KPIs).
- Prepared and managed staff rosters to ensure adequate coverage and operational efficiency.
- Conducted recruitment, onboarding, training, and performance coaching of team members.
- Maintained visual merchandising standards to maximise customer engagement and sales opportunities.
- Managed stock control processes, including stocktakes, inventory management, and loss prevention.
- Collaborated regularly with the State Manager to review store performance and implement business strategies.
Team Member
Nandos
Belmont
2022.04 - 2023.09
- Handled customer orders and payments accurately while providing prompt and friendly service.
- Supported the smooth operation of the restaurant during busy service periods by managing multiple tasks efficiently.
- Assisted in maintaining inventory levels through stock rotation, restocking, and organisation of supplies.
- Contributed to a positive team environment by assisting colleagues and helping achieve daily operational goals.
Team Member
Zarraffa’s Coffee
Currambine
2021.03 - 2022.04
- Delivered friendly, efficient customer service in high-volume restaurant, enhancing guest experience.
- Prepared food orders and streamlined daily restaurant operations for optimal service flow.
- Collaborated with team to consistently meet service and performance expectations, contributing to overall restaurant success.
- Maintained food safety, hygiene, and quality standards.
Education
Sacred Heart College
Sorrento, WASkills
- Healthcare Administration & Patient Services
- Patient Admissions, Pre-Admissions & Discharge Coordination
- Medical Records Management & Data Integrity
- Meditech Patient Administration System (PAS)
- Stakeholder Engagement & Professional Communication
- Team Leadership, Coaching & Performance Development
- Workforce Planning, Rostering & Resource Allocation
- Operational Excellence & Process Improvement
- KPI Achievement & Commercial Performance Management
- Inventory Control, Stock Management & Loss Prevention
- Customer Experience Management & Conflict Resolution
- High-Level Organisation, Prioritisation & Attention to Detail
Volunteering
- Volunteering (Feb 2019 – Dec 2022)• Visited residents and provided support at Mercyville Retirement Home’s weekly program.
• Participated in the Shopfront Cooking Program, cooking meals for homeless people.
Timeline
Administrative Clerk
Ramsay Private Hospital Joondalup
2024.11 - Current
Assistant Store Manager
Kathmandu
2023.09 - 2024.11
Team Member
Nandos
2022.04 - 2023.09
Team Member
Zarraffa’s Coffee
2021.03 - 2022.04
Sacred Heart College