Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Rachael Gosling

Rachael Gosling

Sydney,NSW

Summary

Dynamic professional with extensive experience in leadership and operational efficiency, notably as Acting Area Manager at Zambrero. Proven track record in enhancing customer engagement and achieving KPIs. Skilled in multitasking and team collaboration, consistently delivering exceptional service and fostering strong relationships to drive repeat business.

Overview

16
16
years of professional experience

Work History

Supervisor

Little Busy Bean
Campbelltown
04.2024 - Current
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Updated restaurant policies and procedures as needed to improve workflow and efficiency.
  • Ensured compliance with safety regulations by training staff in proper handling techniques and operating procedures.
  • Developed strong customer relationships to encourage repeat business.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Completing thorough opening, closing, and shift-change functions to maintain operational standards each day.

Group Fitness Instructor

Active Group Fitness
Narellan , NSW
06.2023 - Current
  • Pursuing continuing education opportunities in fitness instruction to enhance professional expertise.
  • Plan and deliver sessions while prioritizing safety.
  • Provide clear verbal and visual instructions and cues during classes.
  • Ensure clarity in communication with all participants.
  • Consistently demonstrate enthusiasm and commitment through daily presence.
  • Encourage members to strive for personal bests, and explore new activities.
  • Developing strong customer relationships to encourage repeat business.
  • Engaging in conversation with customers to understand their needs and answer their questions.
  • Informing customers about billing procedures, processing payments, and providing payment option setup assistance.
  • Provide exceptional customer service to ensure customer satisfaction.

Sole Trader, Disability Support Worker

Only Choice Support Services
11.2020 - 08.2022
  • Oversaw daily care and support services for clients in compliance with NDIS guidelines.
  • Ensured alignment of services with clients' goals and needs.
  • Managed all administrative and marketing functions while adhering to strict NDIS regulations.
  • Accompanied clients to appointments, providing assistance with personal care and administration.
  • Facilitated clients’ access to local community resources and activities.
  • Implemented processes to enhance operational efficiency and service delivery.
  • Conducted regular assessments to maintain high standards of client care.
  • Developed marketing strategies to promote service offerings effectively.

Acting Area Manager/Store Manager

Zambrero
11.2015 - 12.2019
  • Oversaw business operations for four stores, enhancing overall management efficiency.
  • Implemented strategies to improve weekly expenditures and Profit and Loss outcomes.
  • Streamlined stock ordering, payroll, marketing, HR, and safety procedures at Goulburn store.
  • Developed strong interpersonal and communication skills to foster team collaboration.
  • Managed time effectively to optimize daily operational functions across all locations.
  • Produced thorough, accurate and timely reports of project activities.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Recruited and trained new employees to meet job requirements.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Assistant Manager

McDonalds Australia
04.2009 - 11.2015
  • Progressed from crew member to Assistant Manager within organization.
  • Supervised team of up to 25 employees during shifts.
  • Coordinated safety initiatives and completed Shift Management Excellence course.
  • Executed pre-shift checklists to maintain operational standards.
  • Streamlined shift transitions and ensured efficient changeover processes.
  • Managed daily balancing tasks to uphold financial accuracy.

Education

Certificate III Fitness

Australian Fitness Academy
12-2023

Shift Management Excellence Course -

Charlie Bell School of Management
Sydney, NSW
01.2012

Certificate III in Retail - Supervision

McDonalds RTO
01.2011

Certificate IV Fitness

Australian Institute of Fitness
Online

Skills

  • Multitasking
  • Customer engagement
  • Operational efficiency
  • Time management
  • Communication skills
  • Computer proficiency
  • KPI achievement
  • Coaching and mentoring
  • Leadership and business management
  • Team collaboration

References

  • Katie Warner, Owner of Little Busy Bean Cafe. 0401 562 924
  • Steven Mirtschin, Director of Mirtsch Group, Franchisee of Zambrero Goulburn, Dickson, Nowra, Belconnen and Weston ACT. Franchisee of Milky Lane Braddon ACT., 0427 922 184
  • Matt Malone, Franchisee of Zambrero Goulburn and Zambrero Dickson ACT., 0429 810 880

Timeline

Supervisor

Little Busy Bean
04.2024 - Current

Group Fitness Instructor

Active Group Fitness
06.2023 - Current

Sole Trader, Disability Support Worker

Only Choice Support Services
11.2020 - 08.2022

Acting Area Manager/Store Manager

Zambrero
11.2015 - 12.2019

Assistant Manager

McDonalds Australia
04.2009 - 11.2015

Certificate III Fitness

Australian Fitness Academy

Shift Management Excellence Course -

Charlie Bell School of Management

Certificate III in Retail - Supervision

McDonalds RTO

Certificate IV Fitness

Australian Institute of Fitness

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