Rachael Hedges
Gracemere,QLD
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Experienced Manager with over 8yrs experience in medical industries and administration. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Recruitment Officer
CQHHS
09.2024 - Current
- Assist with recruitment pre-employment screenings checks and documentation
- Background verification checks of visa status criminal history and employee status determinations
- Email and communication delegations
- Ensuring compliance with all legal regulations and company policies are met
- Work as a team daily with individual independence of workload priorities
- Preparation and formatting of documents for approval and release
- Spreadsheet and data entry processes
- Work in a fast pace environment
- Prioritise daily workload to met KPI requirements
- Support Line Managers through the Recruitment process
Practice Manager
Skinrepair Cancer Clinic
03.2021 - 07.2023
- Team management of doctors, nurses and admin staff
- ADF, Medicare, DVA submission and correction, private billing arrangements, business banking
- Procedure and treatment bookings
- Management of 2 practices on one location (skin cancer centre & cosmetic clinic)
- Stock ordering for all stationary & clinical use products
- Completion of account with patient debtors and creation, patient payment advice with quotation provided
- Working with KPI's and company polocies.
- Client Relations and direct contact of patient issues and resolutions
- General Reception Duties dedications on phones and communications bookings
- Opening & Close of Clinic
- Rostering and leave allowances
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Accounts management, debtors, quotation, invoicing
- Participated in team-building activities to enhance working relationships.
- Networking meetings with area management and head office
Case officer
ATO
01.2019 - 12.2020
- Case work compliance
- Business, STP, Tax Lodgments, Superannuation
- Handling 15-20 cases rotation
- Profiling cases and information provided
- Liaising data and evidence
- Express work selection
- Client Account Management
- Finalizing payment outcomes
- Debt calls
- Correspondence (letters, email, fax)
- Client Relations
- Support training for staff & employers
- Working with time limits and KPI’s
Centrelink Case Officer
Services Australia
01.2016 - 07.2018
- Customer Relations
- Case Profiling
- Client Account Management
- Management of own work tasks
- Working on a tight schedule
- High Security requirements
- Client Application Assessments
- Solving customers enquiries
- Working unsupervised
- Confidentiality of customer privacy laws
- Administration duties
- Arranging bookings
- Working unsupervised
2IC Reception Manager
North Queensland Minimally Invasive Surgery
03.2009 - 12.2015
- 2IC Reception Management with delegation of duties to staff
- Theatre list management scheduling time with hospital and anaesthetist arrangements
- Daily Invoicing Quotes, accounts recognition and banking
- Correspondence letter management including dictation uploads reviewing and dispatching
- Private Health billing & Quoting with Submissions to government bodies including DVA, Workcover & Medicare
- Assisting Practice Manager with Recruitment processes
- Debt collecting calls with management of outstanding accounts
- Call diversion of on call phone and phone system messaging
- Backup server downloading operations
- Operation of money and safe lockups and company banking
- Working unsupervised and within a close team environment
- Clinic appointment schedule adjustment for surgeons
- Management of office supplies and delegation of ordering stock as required
- Working with close relation networks and stakeholders with manger communications
Skills
- Payroll Administration
- Management/Leadership
- Supply Ordering
- Employee Performance
- Clinical Staff Management
- Bookkeeping
- Human Resource Management
- Coaching and Mentoring
- Managing Files and Records
Certification
Certificate IV Business, Hair & Beauty Certificate III
Currently Studying Diploma Mental Health
COMPUTER SKILLS/PROGRAMS
- Comet
- Best Practice
- Genie Client
- Outlook Express
- Seibel
- Best Practice
- Teams
- SAP
- Vader
- Springbard
References
Monique Sinclair NSCC manager 0421 949 591
Kerrie Price Business relations 0417 593 283
Timeline
Recruitment Officer
CQHHS
09.2024 - Current
Practice Manager
Skinrepair Cancer Clinic
03.2021 - 07.2023
Case officer
ATO
01.2019 - 12.2020
Centrelink Case Officer
Services Australia
01.2016 - 07.2018
2IC Reception Manager
North Queensland Minimally Invasive Surgery
03.2009 - 12.2015
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