Rachael Heke-Smeath
Mandurah,WA
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Barista
Jord Espresso
06.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
FOH Team Member and Social Media Manager
The Comm Limited
04.2022 - 06.2023
- Enhanced customer experience by providing friendly and efficient service.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Led team meetings and training sessions, fostering collaboration among team members for optimal results in social media management tasks.
- Increased brand awareness by developing and implementing effective social media strategies.
Bartender
Detour
08.2021 - 04.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Event Photographer
EXCA
03.2019 - 12.2020
- Captured memorable moments by skillfully photographing various events, including Horse Show Jumping events, Private functions, Weddings.
- Enhanced client satisfaction by delivering high-quality images and consistently meeting deadlines for photo processing and delivery.
- Increased repeat business by building strong relationships with clients and providing exceptional customer service throughout the event photography process.
- Streamlined workflow with efficient organization of equipment, files, and schedules to maximize productivity during busy event seasons.
Education
High School Diploma -
Toi Ohomai Institute of Technology
Rotorua, New Zealand06.2021
High School Diploma -
Whakatane High School
Whakatane, New Zealand12.2020
Skills
- Memorization
- Team Management
- Customer service
- Time management
- Health code compliance
- Sales techniques
- Product knowledge
- Staff scheduling
- Cleanliness standards
- Team Building and Leadership
- Health Codes Compliance
- Inventory Management
Certification
Eyelash Extension Certificate, NZ Beauty School, 2023
Timeline
Lead Barista
Jord Espresso
06.2023 - 01.2024
FOH Team Member and Social Media Manager
The Comm Limited
04.2022 - 06.2023
Bartender
Detour
08.2021 - 04.2022
Event Photographer
EXCA
03.2019 - 12.2020
High School Diploma -
Toi Ohomai Institute of Technology
High School Diploma -
Whakatane High School
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