Rachael Hennessy
Ashwood,VIC
Summary
Results-driven retail professional with a strong background in customer service and visual merchandising. Enhanced sales through targeted product knowledge and impactful displays. Managed point-of-sale operations to ensure accurate transactions and a positive shopping atmosphere. Focused on elevating customer satisfaction and promoting teamwork.
Overview
43
43
years of professional experience
Work History
Christmas Team Member
Bed Bath n Table
Chadstone, Vic
11.2021 - 01.2022
- Guided customers in selecting holiday home decor and gift items to enhance their shopping experience.
- Arranged merchandise displays to improve visual appeal and accessibility, attracting more customer attention.
- Maintained stock levels by restocking shelves and organizing inventory.
- Processed transactions accurately at the cash register during peak times.
- Collaborated with team members to ensure efficient store operations.
- Educated customers on product features, enabling informed purchasing decisions and enhancing customer satisfaction.
Personal Reasons
N/A
Camberwell , Vic
02.2011 - 04.2021
- Supported elderly parents with gardening and household tasks to enhance their quality of life
- Traveled to local and international locations to gain broader cultural understanding
Temporary Positions
Recruitment Solutions
Melbourne, Vic
01.2000 - 12.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support for customer inquiries to ensure satisfaction. and answered questions to improve satisfaction.
- Executed day-to-day duties with accuracy and efficiency to support operational needs.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Retail Sales Associate
David Jones
Melbourne, Vic
01.1999 - 06.1999
- Guided customers in selecting products and navigating store layout to enhance shopping experience.
- Maintained product displays and stocked shelves to ensure availability of merchandise for customers.
- Processed sales transactions accurately using point-of-sale systems.
- Worked with team members to foster a welcoming shopping environment that encouraged customer engagement.
- Provided product knowledge and recommendations to enhance customer experience.
Customer Service Representative
Telstra
Melbourne, Vic
01.1998 - 12.1998
- Assisted customers with product and service inquiries, enhancing overall customer satisfaction.
- Resolved technical issues using internal support systems, minimizing downtime for customers.
- Collaborated with team members to streamline service delivery processes, improving response times.
- Documented customer interactions accurately in the database system.
Temporary- Personal Assistant
Tattersalls
Melbourne, Vic
10.1997 - 12.1997
- Coordinated daily schedules for executives, optimizing appointment flow across departments.
- Arranged travel logistics, including itineraries and transportation, ensuring seamless travel experiences for team members.
- Facilitated communication between staff and clients to ensure smooth information flow.
- Developed meeting agendas and documented detailed minutes during executive meetings to enhance follow-up and accountability.
- Maintained filing systems and ensured documents were easily accessible for team members.
Marketing Coordinator
Catholic Church Insurances Limited
Melbourne, Vic
04.1994 - 09.1997
- Coordinated marketing campaigns that increased community engagement and participation in outreach programs.
- Developed social media content that elevated brand visibility and encouraged audience interaction.
- Collaborated with team members to produce promotional materials, enhancing attendance at parish events.
Receptionist Administrator
Fireguard AFS
Bayswater, VIC
01.1990 - 09.1993
- Oversaw front desk operations and welcomed visitors at Fireguard AFS, ensuring a positive first impression.
- Scheduled appointments and coordinated meetings for staff and clients.
- Received incoming calls and efficiently directed inquiries to appropriate departments, enhancing communication flow.
- Managed office supplies and optimized inventory levels, contributing to seamless daily operations.
- Assisted in preparing documents and reports for internal meetings.
Personal Reasons
N/A
Ferntree Gully , Vic
10.1987 - 12.1989
- Travelled and worked overseas as a Hotel Receptionist and Au pair
Retail Sales Associate
Target
Wantirna, VIC
03.1984 - 09.1987
- Delivered product knowledge and tailored recommendations to elevate customer satisfaction.
- Guided customers in selecting products and navigating store layout, improving overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained product displays and ensured shelves were fully stocked.
- Teamed with colleagues to cultivate a friendly and inviting shopping atmosphere.
Personal Reasons
N/A
Melbourne, Vic
02.2022 - 09.2026
- Supported elderly parents with gardening and household tasks to maintain their well-being.
- Explored local and international destinations to enhance cultural understanding and personal growth.
- Executed daily responsibilities with attention to detail and reliability.
Education
Certificate III In Retail Services - Retail Services
Australian Retail Association
Melbourne , Vic 05.2012 - 07.2012
Skills
- Customer service
- Point-of-sale management
- Sales transactions
- Visual merchandising
Affiliations
- I enjoy attending art galleries, fashion shopping, travelling local and overseas, dining at restaurants and reading books.
References
References available upon request.
Timeline
Personal Reasons
N/A
02.2022 - 09.2026
Christmas Team Member
Bed Bath n Table
11.2021 - 01.2022
Certificate III In Retail Services - Retail Services
Australian Retail Association
05.2012 - 07.2012
Personal Reasons
N/A
02.2011 - 04.2021
Temporary Positions
Recruitment Solutions
01.2000 - 12.2010
Retail Sales Associate
David Jones
01.1999 - 06.1999
Customer Service Representative
Telstra
01.1998 - 12.1998
Temporary- Personal Assistant
Tattersalls
10.1997 - 12.1997
Marketing Coordinator
Catholic Church Insurances Limited
04.1994 - 09.1997
Receptionist Administrator
Fireguard AFS
01.1990 - 09.1993
Personal Reasons
N/A
10.1987 - 12.1989
Retail Sales Associate
Target
03.1984 - 09.1987