Rachael Holdsworth
Redcliffe,QLD
Summary
Highly organized individual with a strong background in customer service and operational management. Known for excellent verbal communication and initiative-driven approach, successfully supporting staff and optimizing client interactions to achieve service excellence.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner Operator
Sunshine Coast Detailed Cleaning
Sunshine Coast, Queensland
01.2014 - Current
- Manage client inquiries and bookings, enhancing service delivery efficiency.
- Support staff in executing duties effectively.
- Execute accurate record-keeping practices to optimize operational efficiency.
Care Coordinator - Management
All Care Australia
01.2017 - 01.2022
- Supported clients and staff through effective communication and resource management.
- Facilitated meetings to enhance collaboration and streamline processes.
- Executed rostering and recruitment strategies to optimize staffing levels.
- Submitted reports consistently within established timeframes.
Retail, Food Service & Hospitality Roles
01.1996 - 01.2013
- Delivered friendly and professional customer service across various hospitality roles.
- Handled food preparation, cooking, and responsible alcohol service.
- Conducted cash handling and balanced tills efficiently.
- Executed cleaning duties and cleared tables to maintain a tidy environment.
- Possess RSA certificate and Food Safety Certificates SITXFSA001 and SITXFSA002.
- Maintained current First Aid and CPR qualifications.
- Managed staff effectively while opening and closing businesses.
- Successfully prioritized tasks to achieve service goals, recognized for exceptional customer service.
Skills
- 17 years of experience in a variety of customer service, food service, and hospitality roles
- Extensive cash handling and POS experience
- Friendly, yet professional customer service delivery
- Excellent verbal communication
- Highly organized
- Initiative-driven
- Fast and efficient work style
- Ability to successfully manage multiple tasks simultaneously
- Event coordination
- Inventory control
- Independent and team-oriented work style
Certification
- RSA certificate
- Food Safety Certificate SITXFSA001
- Food Safety Certificate SITXFSA002
- Current First Aid + CPR
- Open Drivers Licence and Reliable Transporation
References
Provided upon request.
Timeline
Care Coordinator - Management
All Care Australia
01.2017 - 01.2022
Owner Operator
Sunshine Coast Detailed Cleaning
01.2014 - Current
Retail, Food Service & Hospitality Roles
01.1996 - 01.2013
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