Rachael Hurley
Long Jetty,NSW
Summary
Friendly and results-driven Retail Assistant with premium customer services experience. Proven track record in resolving issues efficiently, enhancing customer satisfaction, and contributing to team success. Assist with fashion buying and product management, improving inventory accuracy and reducing costs.
Organized and dependable person successful at managing multiple priorities with a positive attitude. Previous to retail career, worked in fundraising and marketing for over 10 years and have gained invaluable knowledge and expertise in smart business decision making and providing specialist customer service to retain and increase long time giving of customers/donors.
Natural multi-tasker with high attention to detail. Used to very fast-moving environments with tight deadlines and pride myself on my personal touch and excellent customer service skills.
Overview
8
8
years of professional experience
Work History
Retail Assistant/Customer Service Specialist
Plain Janes
2023.06 - Current
- Provide outstanding customer service, address inquiries, and resolve issues to ensure positive shopping experience
- Help manage inventory, conduct sales transactions, returns, and exchanges with efficiency and professionalism
- Maintain and organise store merchandise, including restocking shelves and arranging displays to attract customers
- Assist with fashion buying and product management, including stock checks and order replenishment
- Collaborate with team members to achieve sales targets and implement store promotions
- Help with visual merchandising, setting up promotional displays, and ensuring product presentation standards
- Handle customer complaints and feedback, escalating issues to management when necessary
Regular Giving Executive
Childrens Cancer Institute
2018.03 - 2022.05
- Managed customers who gave to the charity on a monthly basis - approximately 6,000 customers
- Developed and managed strategies to acquire/reactivate, value manage and retain CCI's monthly giving base
- Managed acquisition and retention campaigns from concept creation to creative management, data analysis, and budget planning
- Worked closely with the in-house customer services team to ensure all campaign-related queries, feedback, and donations were dealt with to the highest standard possible, giving each customer the most positive donor experience, in turn increasing donor lifetime value and ROI
- Managed contract negotiations, service level agreements & payment terms with key suppliers to ensure value for money and quality.
Regular Giving & Taxback Officer
Trócaire
2017.03 - 2018.01
- Responsible for the execution of the Regular Giving and Taxback campaigns for the Fundraising & Marketing department
- Both campaigns I managed exceeded their combined income target of €6.3m for the FY 2017
- Grew the regular giving base by 1200 supporters via small-scale acquisition strategies.
Individual Giving Officer
GOAL Global
2016.03 - 2017.03
- Responsible for the execution of the direct marketing programme for the fundraising department for GOAL
- Grew email contact base by 1700 in 2016 using off-line and digital recruitment
- Managed the E-Communications programme: writing, A/B Testing, and monitoring
- And reporting against KPI's
- Created appeal & retention materials.
Education
Masters in International Relations -
DCU
Dublin Ireland01.2012
B.A. Humanities -
St. Patricks College
Dublin Ireland01.2008
Skills
- 10+ years providing premium customer service - F2F and online communication strategies.
- Cash handling and point-of-sale (POS) system proficiency
- Inventory management and stock control
- Sales and upselling techniques
- Strong organizational skills and attention to detail
- Ability to work effectively in a team and independently
- Flexibility to work varied shifts, including weekends and holidays
- Excellent interpersonal & relationship building skills
- Exceptional written & verbal communication
- Detail-oriented, with strong organisational, analytical, and planning skills.
- Strong negotiation & problem-solving skills
- Fashion Buying Certification
- Excellent experience in all Microsoft Office suites
Additional Information
I am a mum of 2 beautiful children, ages 2 and 4 years old. I love being around family and friends and keeping active.
I have a passion for health and nutrition and enjoy researching and immersing myself in books and podcasts on the topic.
In addition, I have always loved fashion and styling and being artistically creative, altering pieces in my wardrobe on many occasions.
Timeline
Retail Assistant/Customer Service Specialist
Plain Janes
2023.06 - Current
Regular Giving Executive
Childrens Cancer Institute
2018.03 - 2022.05
Regular Giving & Taxback Officer
Trócaire
2017.03 - 2018.01
Individual Giving Officer
GOAL Global
2016.03 - 2017.03
Masters in International Relations -
DCU
B.A. Humanities -
St. Patricks College
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