- Crafting and DIY Projects
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dance
- Gym
- Spending time with my family
- Cuddles and licks from my cats and dogs
- Quality time with my Granddaughter
Rachael Ingram
Customer Service Advisor
Darley,VIC
Summary
Customer-focused Service Advisor with experience across automotive service, dealership operations, and high-volume customer environments. Skilled in booking systems, service coordination, quoting, customer communication, and managing workshop workflows. Brings strong administrative accuracy, exceptional time management, and a calm, solutions-driven approach. Known for reliability, professionalism, and the ability to build trust with customers while supporting smooth workshop operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Advisor
Amplifon
02.2025 - 06.2025
- Managing appointment bookings, diary planning, and customer scheduling.
- Handling walk-ins, customer enquiries, and service-related support.
- Organising repairs, maintenance agreements, and OHS vouchers.
- Using Fox, HSP Portal, Microsoft Teams for daily operations.
- Completing banking, mailing, and administrative tasks.
- Providing high-quality customer service in a clinical service environment.
- Relevance to Service Advisor: Strong customer communication, appointment management, quoting, repairs coordination, and administrative accuracy.
Customer Service Representative
MyCar Tyre & Auto
02.2023 - 08.2023
- Managing inbound and outbound customer calls.
- Booking vehicle service and tyre appointments.
- Providing accurate quotes and service recommendations.
- Liaising with stores, stockholders, and technicians.
- Recording customer and service details securely.
- Supporting customers with enquiries and follow-ups.
- Relevance to Service Advisor: Direct automotive service experience, quoting, booking systems, and customer communication.
Production Assistant
The Herald Sun
01.2012 - 02.2023
- Operating machinery including Stocklin and printing press support.
- Completing safety checks and reporting faults.
- Maintaining a clean, safe work environment.
- Training new staff and working in fast-paced production.
- Managing high-speed workflows and meeting strict deadlines.
- Relevance to Service Advisor: Strong safety awareness, time management, teamwork, and reliability.
Delivery Coordinator
Werribee Haval & GWM
01.2022 - 10.2022
- Coordinating with sales, finance, and detailing teams.
- Managing vehicle delivery schedules and customer updates.
- Contacting customers to confirm delivery details.
- Updating vehicle allocation lists using Excel and Era Power.
- Ensuring exceptional customer service during the delivery process.
- Relevance to Service Advisor: Dealership operations, customer liaison, workflow coordination, and administrative accuracy.
Education
No Degree - Customer Service Advisor
Service101
Melbourne, VIC11-2025
Physiotherapy Assistant
Open Colleges
Sydney, NSW09-2022
Skills
- Customer Service & Communication
- Confident handling inbound and outbound calls
- Clear, friendly communication with customers, technicians, and management
- Skilled in explaining services, repairs, and recommendations in simple terms
- Service Coordination
- Booking and rescheduling appointments
- Managing daily workshop schedules
- Liaising with parts, technicians, and sales teams
- Ensuring customers are updated throughout the service process
- Technical & Administrative Skills
- Preparing quotes and service recommendations
- Accurate data entry and CRM management
- Experience with Fox, HSP Portal, Microsoft Teams, Excel, Era Power
- Processing payments, banking, and documentation
- Problem Solving & Workflow Management
- Handling customer concerns with professionalism
- Coordinating repairs and follow-ups
- Prioritising tasks to meet deadlines
- Supporting workshop efficiency and customer satisfaction
- Safety & Compliance
- Knowledge of PPE and safe work practices
- Completing routine checks and maintaining clean work areas
- Understanding of dealership compliance and documentation standards
Affiliations
Supportive & People‑Focused
Volunteer Administration Assistant — Service101 Community
Supports members by organising information, guiding new participants, and helping maintain clear service‑advisor training materials.
Certification
- Certificate IV Allied Health Assistant
- Certificate in Veterinary Assistant & Animal Welfare
- Certificate III & IV in Fitness (Fitness Instructor, Group Fitness, Personal Training)
- Thump Training Systems – Certificate 1
- First Aid Certificate
- Currently Studying: Grooming
- Completed Service 101 – Service Advisor Course (Kieran Stacks)
Interests
Timeline
Customer Advisor
Amplifon
02.2025 - 06.2025
Customer Service Representative
MyCar Tyre & Auto
02.2023 - 08.2023
Delivery Coordinator
Werribee Haval & GWM
01.2022 - 10.2022
Production Assistant
The Herald Sun
01.2012 - 02.2023
No Degree - Customer Service Advisor
Service101
Physiotherapy Assistant
Open Colleges