Rachael Jones
Anna Bay
Summary
Passionate support worker dedicated to enhancing the lives of participants through high-quality support. Skilled in fostering life and social skills, facilitating community integration, and promoting overall well-being. With 13 years of experience, successfully built communities and developed social skills using incremental therapeutic techniques. Mental health professional with a strong background in providing compassionate support and care. Expertise lies in crisis intervention, counseling, and developing personalized care plans. Excellent team collaborator who adapts easily to changing needs and consistently delivers reliable results. Known for empathetic communication style, problem-solving abilities, and patient-centered approach. Strives to make a positive impact by supporting individuals on their mental health journey. Natural ability to build rapport and trust, combined with knowledge of mental health principles and crisis intervention. Strong communication and active listening skills. Ready to utilize and further develop active listening and crisis intervention skills to make a meaningful difference in the lives of those in need.
Overview
7
7
years of professional experience
Work History
Mental Health Support Worker
Better Care Community Supports
12.2024 - Current
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Promoted a safe environment for patients by monitoring behaviours and implementing safety protocols when necessary.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Provided clients with recommendations to community resources.
Community Support Worker
Life Choice Solutions
06.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
DISABILITY SUPPORT WORKER
New Horizons
06.2020 - Current
- Checked medication schedules and patient needs to enforce medication administration standards team-wide
- Kept accurate records for client files and handled related paperwork
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients
- Adhered to company requirements for patient interactions and care standards
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
- Designed individualized plans detailing daily activities and needs for patients
- Drove clients safely to social activities and appointments
- Maintained safety with tidy, clean, and hazard-free home environments
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Prepared nutritious meals to meet individual dietary needs for clients
- Entertained, conversed, and read aloud to keep patients mentally alert
- Kept detailed daily logs with care actions, patient behaviors, and incidents
SUPPORT WORKER
Unique Life Services, Nelson Bay
03.2023 - 05.2024
- Kept clients engaged in social networks and communities for personal health and growth
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Created, prepared, and delivered reports to various departments
- Visited home environments to help clients develop comprehensive life, technical and job skills
- Helped clients manage and reach individual goals, supporting independent progression and social skills
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule
- Promoted community integration by providing extensive physical, emotional and social support
- Promoted community integration by providing extensive physical, emotional and social support
- Documented data and completed accurate updates to case records
- Intervened in crisis situations and counselled children experiencing emergencies and disruptive incidents
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
- Documented client progress in confidential files
- Collaborated with medical and clinical personnel to coordinate and implement client services
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
DISABILITY SUPPORT WORKER
DSA
05.2022 - 08.2022
- Adhered to company requirements for patient interactions and care standards
- Drove clients safely to social activities and appointments
- Collaborated with healthcare providers to drive continuity of care
- Conducted in-home visits to provide supportive services
- Maintained detailed records of patient progress, documentation of services and case notes
- Provided patient and family education on available resources and self-care strategies
ACTIVITY OFFICER
Integrated Living Services
07.2018 - 06.2020
- Developed strong communication and organizational skills through working on group projects
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Worked well in a team setting, providing support and guidance
Education
Case Management Skill Set -
Ace Community College
Statement of Attainment Informed Trauma Care - Mental Health Counseling
Eclipse Training
01.2023
Certificate - First Aid
Tomaree Community College
11-2024
Statement of Attainment - Mental Health Services
TAFE
01.2022
Statement of Attainment - Accidental Counselling
Tomaree Community College
01.2022
Diploma of Community Services - Family And Community Services
Newcastle University
01.2016
Diploma of Health Science - Nursing
University of Newcastle
Newcastle, NSW11.1994
Skills
- Daily living & personal needs support
- Behavioural support & management
- Medication monitoring
- Self-care techniques
- De-escalation techniques
- Documenting behaviour
- Dual diagnosis treatment
- Behavioral management
- Client goal planning
- Trauma informed care framework
- Building rapport
- Client advocacy
- Flexible and Adaptable
- Case documentation
- Excellent Communication
Timeline
Mental Health Support Worker
Better Care Community Supports
12.2024 - Current
Community Support Worker
Life Choice Solutions
06.2024 - Current
SUPPORT WORKER
Unique Life Services, Nelson Bay
03.2023 - 05.2024
DISABILITY SUPPORT WORKER
DSA
05.2022 - 08.2022
DISABILITY SUPPORT WORKER
New Horizons
06.2020 - Current
ACTIVITY OFFICER
Integrated Living Services
07.2018 - 06.2020
Statement of Attainment Informed Trauma Care - Mental Health Counseling
Eclipse Training
Statement of Attainment - Mental Health Services
TAFE
Statement of Attainment - Accidental Counselling
Tomaree Community College
Diploma of Community Services - Family And Community Services
Newcastle University
Case Management Skill Set -
Ace Community College
Certificate - First Aid
Tomaree Community College
Diploma of Health Science - Nursing
University of Newcastle
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