- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop or Illustrator
- Looking at and experiencing different Architecture
- Designing architecture by hand and digitally
- Camping
- I like trying new recipes and food trends while accommodating my food allergies/intolerances
- Spending time outside in the sun
- Spending time with pets and my pets at my family home
Rachael Kirk
Melbourne,VIC
Summary
Dynamic and detail-oriented professional with proven expertise in customer service and strong multitasking improved at Terry White Chemmart and the RSL. Excelled in creating positive guest experiences through exceptional service standards and teamwork. Skilled in payment processing and safe food handling, consistently maintaining cleanliness and efficiency. Achieved high customer satisfaction by leveraging interpersonal skills and attention to detail.
Overview
3
3
years of professional experience
Work History
Waitress
RSL
12.2022 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collected payment for food served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleared tables after customer meals.
- Cleaned and set tables with cutlery and menus.
- Ensured all dinnerware was ready for washing.
- Managed the pass, by directing fellow staff on which tables to deliver food, while maintaining high standards in food delivery and ensuring tables received correct dishes.
Pharmacy Assistant
Terry White Chemmart
04.2021 - 04.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Merchandised over-the-counter goods and rotated stock.
- Located and processed ready prescriptions to customers and facilitated medication consultations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed incoming prescriptions.
- Communicated instructions to patients or caregivers.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Handled inventory stock by counting inventory items and checking delivery quantities.
- Helped customers complete purchases and locate items.
- Operated cash register to record all transactions accurately and efficiently.
- Checked prices for customers and processed items sold by scanning barcodes.
- Handled, counted and safely stored money at end of night.
Education
Bachelor of Architectural Design -
Monash University
Caulfield, VIC11-2026
High School Diploma -
Rosebud Secondary College
Rosebud, VIC12-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Order taking
- Safe food handling
- Payment processing
- Table setting
- Food running
- Time management
Scholarships
At Monash University, I received two scholarships, one of them was a relocation grant. I received this because I used to live in Rosebud, which is quite far away from my University. The other scholarship I received was a Monash Art Design and Architecture Equity Scholarship, this second scholarship is only given out to three people per year so I am extremely grateful to receive both of these Scholarships.
Interests
Timeline
Waitress
RSL
12.2022 - 04.2024
Pharmacy Assistant
Terry White Chemmart
04.2021 - 04.2022
Bachelor of Architectural Design -
Monash University
High School Diploma -
Rosebud Secondary College
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