Rachael Kropp
Summary
A dynamic individual with a passion for the environment, excelling in task management and client communication. Spearheaded file management and client intake processes, enhancing firm-client relations and operational efficiency. Skilled in MS Office and adept at fostering positive team environments, significantly contributing to office administration and case management.
Overview
8
8
years of professional experience
Work History
Paralegal
Griffiths Parry Lawyers And Notary
Birtinya, QLD
11.2022 - Current
- Assisted and managed the administration of files including, initial client intakes, file openings and scheduling appointments
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, other solicitors to progress matters.
- Maintained, updated and organised client contact information.
- Conducted detailed client intakes and entered information into company database.
- Promoted a positive work environment by providing training and guidance to junior administration staff or interns as required.
- Assist in organising and maintaining legal documents, files, and correspondence.
- Assisted solicitors and counsel in preparing answers, providing documentation, and information.
- Assisted in the drafting of legal documents and correspondence.
Nursery Hand
Lakewood Propagation
Palmwoods, QLD
08.2016 - 11.2022
- Enhanced nursery cleanliness by maintaining a well-organised working environment.
- Contributed to sales growth by creating visually appealing plant displays for customers.
- Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
- Improved plant growth by implementing optimal watering and fertilisation techniques.
- Coordinated deliveries efficiently ensuring timely transport of plants to clients without compromising quality.
- Reduced pest issues with regular monitoring and implementation of integrated pest management strategies.
- Advised customers on appropriate native plants for their gardens, promoting sustainable landscaping practices within the community.
- Assisted landscape designers in selecting suitable plants for projects considering specific site criteria.
- Promoted effective communication within the team, ensuring smooth daily operations in the nursery.
- Increased customer satisfaction by providing knowledgeable assistance on plant care and selection.
- Unloaded plants and nursery items from delivery trucks.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
Education
Bachelor of Law And Environmental Management - Law And Environmental Management
University of The Sunshine Coast
Sunshine Coast, QLD01.2024
Certificate III - Horticulture And Conservation And Land Management
TAFE Queensland
Sunshine Coast, QLD07.2017
Skills
- Legal Research
- Proficient in MS Office
- Case Management
- Client Communication
- Office Administration
- Document drafting
- Document Preparation
- Calendar Management
- Administrative Support
- Research and data collection
- Court Filing
- Attention to Detail
- Risk Management
- Customer Service
- Client Support
Accomplishments
- Attended and actively participated in weekly legal meetings.
- Worked independently to meet deadlines and achieve objectives for special projects.
- Demonstrated working with people across different social identities and backgrounds.
- Prepared and completed research tasks in an organized and timely manner.
- Collaborated with superiors to manage and adapt research methods and inform on the scope of the project.
I interned with the University of the Sunshine Coast whilst studying. I conducted and compiled legal research for the preparation of a podcast being created by a University lecturer focusing on the intersection of law, art and politics.
As part of my internship I completed the following:
I also completed a participation Certificate through the University of the Sunshine Coast's Diplomacy and Leadership Program.
Timeline
Paralegal
Griffiths Parry Lawyers And Notary
11.2022 - Current
Nursery Hand
Lakewood Propagation
08.2016 - 11.2022
Bachelor of Law And Environmental Management - Law And Environmental Management
University of The Sunshine Coast
Certificate III - Horticulture And Conservation And Land Management
TAFE Queensland