Rachael Livingstone
Seaford,VIC
Summary
Dynamic team leader with a proven track record at Villa Maria Catholic Homes, excelling in people management and operational improvements. Skilled in coaching and mentoring, I fostered a collaborative environment, enhancing team engagement and quality of care for my residents.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
12
12
years of professional experience
Work History
Team Leader
Villa Maria Catholic Homes
06.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Maintained the relationships of external stakeholders.
- Managed 6 residents with their daily appointments, community participation and worked with their allied health teams to facilitate catch-up and training sessions.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Support Worker
Villa Maria Catholic Homes
10.2013 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
Education
Certificate IV - Disability Studies
Swinburne University of Technology
Melbourne, VIC10-2010
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- People management
- Staff training
- Coaching and mentoring
- Team engagement
Timeline
Team Leader
Villa Maria Catholic Homes
06.2020 - Current
Support Worker
Villa Maria Catholic Homes
10.2013 - Current
Certificate IV - Disability Studies
Swinburne University of Technology