Rachael Mallen
Innaloo
Summary
Professional with experience and preparedness for supporting educational environments. Strong focus on fostering team collaboration and achieving impactful results. Skilled in classroom management, student engagement, and curriculum support. Known for adaptability and reliability, ensuring smooth operations and positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relief Education Assistant
Beldon Education Support Center
05.2024 - Current
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
Lead Training Facilitator
Apple
01.2014 - 04.2024
- Planned and delivered a wide program of training sessions to the public and specific community groups including, school field trips, teacher PD days, small to medium businesses and accessibility customers.
- Trained and monitored a team of training facilitators to deliver excellent training to internal and external customers
- Planned and advertised programming for training sessions for the public, and created internal training for team and the wider organisation.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Facilitated open communication between management and staff during change initiatives, easing transitions and minimizing disruptions.
- Planned special events for program participants based on changing needs, times of year, and availability.
New Project Training Mentor for Asia Pacific
Apple
06.2021 - 06.2022
- Provided training support across the entire market to training facilitators within the company, with particular focus to new projects
- Delivered effective presentations, both on site, and remotely, that catered to diverse learning styles for optimal engagement.
- Managed multiple concurrent mentoring relationships, maintaining strong rapport with each trainee throughout their development journey.
- Promoted a positive learning environment with open communication channels between mentors and trainees.
- Addressed any performance issues promptly by providing constructive feedback while offering practical solutions to overcome challenges.
- Led workshops focusing on essential soft skills such as communication, teamwork, and problem-solving techniques.
- Collaborated with cross-functional teams to integrate specialized expertise into ongoing training efforts.
People Operations Planner
Apple
03.2021 - 09.2021
- Managed scheduling and pay roll, promoted internal culture and supported team with internal resources.
- Analyzed operational data regularly to identify trends, patterns, or anomalies that required further investigation or action from management teams.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Onboarding Trainer
Apple
06.2017 - 12.2017
- Planned and co-ordinated onboarding training to new recruits
- Created ongoing training programs for existing team, and identified knowledge gaps for consistent upskilling opportunities
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Education
Graduate Diploma - Education (Primary)
Curtin University
Perth, WA02-2025
NVQ Cert - Business Administration
01.2011
Bachelor of Arts Degree - Media Studies and Music Technology
Liverpool Hope University
01.2008
Skills
- Special needs education
- Classroom preparation and maintenance
- Social integration
- Motivation and engagement
- Teaching strategies
- Project-based learning
- Collaborative learning
- Technology-based strategies
- Strong Passion for Technology
- Excellent interpersonal savvy
- Ability to adapt to, and learn new Technology
Certification
ABLES WA Certs 1-5
Neurodiversity awareness - Curtin University
Professional Practical Experience
Practical Experience 1 (10 Days)
- Beldon Education Support Center
- Pre Primary / Year 1
- Focus on literacy and mathematical skills
Practical Experience 2 (15 Days)
- Beldon Education Support Center
- Pre Primary / Year 1
- Focus on Assessment and Reporting
Practical Experience 3 (20 Days)
- St Kieran Primary
- Year 6
- Focus on the use of data in informing teaching
Timeline
Relief Education Assistant
Beldon Education Support Center
05.2024 - Current
New Project Training Mentor for Asia Pacific
Apple
06.2021 - 06.2022
People Operations Planner
Apple
03.2021 - 09.2021
Onboarding Trainer
Apple
06.2017 - 12.2017
Lead Training Facilitator
Apple
01.2014 - 04.2024
NVQ Cert - Business Administration
Bachelor of Arts Degree - Media Studies and Music Technology
Liverpool Hope University
ABLES WA Certs 1-5
Neurodiversity awareness - Curtin University
Graduate Diploma - Education (Primary)
Curtin University
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