- Learning new cooking techniques and expanding my culinary skills
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Drawing and Painting
- Camping
Rachael McClelland
Sea Lake,VIC
Summary
Knowledgeable Waitress with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
3
3
years of professional experience
Work History
Hospitality Worker
The Royal Hotel
08.2024 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Monitored staff performance and provided feedback and guidance.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Hospitality Worker
The Juke
03.2022 - 07.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food with verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Monitored staff performance and provided feedback and guidance.
- Trained new staff members in customer service techniques and hotel operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
Education
Victorian Certificate Of Education
Tyrrell College
Sea Lake11.2025
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Cash Handling
- Decision-Making
- Team building
- Payment Processing
- Phone and Email Etiquette
- Front Desk Management
- Dining and Amenity Recommendations
Interests
Timeline
Hospitality Worker
The Royal Hotel
08.2024 - Current
Hospitality Worker
The Juke
03.2022 - 07.2024
Victorian Certificate Of Education
Tyrrell College
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