Rachael MCDONALD
Alice SPRINGS,NT
Summary
I am a very reliable, enthusiastic, and motivated person who works well as either part of a team or independently. I enjoy a challenge, have great attention to detail. I consider myself to be knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success, I would consider myself an asset to any organisation.
Overview
13
13
years of professional experience
Work History
Service Advisor
Centrepoint Cars
04.2021 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Sales Assistant
Mad Harry's
06.2020 - 03.2021
- Meet and greet customers, entering the store
- Responding promptly to customer inquiries knowledge of our products inside and out so can answer any questions professionally.
- Maintaining a positive, empathetic and professional attitude towards customer's at all times
- Pricing of stock setting up new displays for new and exiting stock
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Store Manager
Antons Recycled Furniture & Wares
09.2019 - 06.2020
- Initial set up of store for opening
- Delivering excellent service to ensure high level of customer satisfaction
- Create business strategies to attract new customers, expand store traffic and enhance profitability
- Develop and arrange promotional material and in-store displays
- Undertake store administration duties such as managing store budgets and updating financial records
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sift Supervisor
Alice Springs Cinema
09.2019 - 03.2020
- Ensuring guest relations- providing patrons an exceptional theatre experience
- Supervision of theatre staff ensuring all allocated jobs are completed by end of shift.
- Assist with training of new staff
- Respond quickly to any theatre safety, repair or maintenance needs
- Handling customer complaints
Property Manager
LJ Hooker
04.2018 - 09.2019
- Act as Liaison between tenants and property owners
- Perform tenant screenings
- Advertise properties and negotiate lease terms
- Maintain property by addressing tenant complaints, completing repairs
- Coordinate maintenance schedule with contractors
- Collecting rental payments and handle late payments in a timely manner
Service Advisor
Centralian Motors
07.2016 - 04.2018
- Greeting customers and scheduling service appointments.
- Cataloging customers concerns and comments.
- Writing service orders and descriptions of problems and repairs.
- Translating customers repair problems into standard repair terminology.
- Explaining repairs to customers.
- Handling customer complaints.
Duty Manager
Super Liquor
04.2014 - 06.2016
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Branch Manager
Bendigo Community
07.2012 - 04.2014
- Managing the day to day running of the branch, whilst managing all the branch expenses, profit and loss to plan.
- Supervising or leading individuals or groups of people.
- Recruiting and training of new staff to develop their personal skills to enable them to undertake their job role.
- Continuous coaching of staff to build a capable and confident team.
- Preparing monthly Profit and Performance Reports.
- Attending Board Meetings to deliver verbal and computerized reports.
- Attending to settlements.
- Completion of monthly Branch Audits.
- Management of portfolio of clients, retention and proactive teleconsulting to existing and potential clients.
- This Branch was only opened in June 2012 When I accepted the challenge to become Branch Manager
- In the first twelve months of the Branch being open I grow the Branch footings from opening balance of $15,000,000 to $38,000,000
Branch Manager
NAB Bowen
12.2010 - 06.2012
- Managing the day to day running of the branch, whilst managing all the branch expenses, profit and loss to plan.
- Supervising or leading individuals or groups of people.
- Recruiting and training of new staff to develop their personal skills to enable them to undertake their job role.
- Continuous coaching of staff to build a capable and confident team.
- Management of portfolio of clients, retention and proactive teleconsulting to existing and potential clients.
Education
Diploma of Interior Design - Interior Design
Institute of Interior Design
Tier 2 Accreditation in Financial Services -
Swinburne University
Tourism & Hospitality -
Tai Poutini Polytechnic
01.1995
Skills
- Strong Work Ethic
- Goal-oriented mindset
- Workflow Management
- Customer Service
- Computer Skills
- Multitasking and Organization
- Attention to Detail
- Staff education and training
- Handling Customer Complaints
- Complaint resolution
- Customer Retention
- Team Collaboration
Professional References
- Andrew Sutton Owner Operator, Centrepoint Cars, Alice Springs, 0419 350 871
- Nina Hargrave, Direct Manager, Centrepoint Cars, Alice Springs, 0428 526 682
- Karen Heath, Manager Mad Harrys, Alice Springs, 0419 422 559
- Karyn Tapera, General Manager, Alice Springs Cinema, 0455 339 264
Timeline
Service Advisor
Centrepoint Cars
04.2021 - Current
Sales Assistant
Mad Harry's
06.2020 - 03.2021
Store Manager
Antons Recycled Furniture & Wares
09.2019 - 06.2020
Sift Supervisor
Alice Springs Cinema
09.2019 - 03.2020
Property Manager
LJ Hooker
04.2018 - 09.2019
Service Advisor
Centralian Motors
07.2016 - 04.2018
Duty Manager
Super Liquor
04.2014 - 06.2016
Branch Manager
Bendigo Community
07.2012 - 04.2014
Branch Manager
NAB Bowen
12.2010 - 06.2012
Diploma of Interior Design - Interior Design
Institute of Interior Design
Tier 2 Accreditation in Financial Services -
Swinburne University
Tourism & Hospitality -
Tai Poutini Polytechnic
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