Rachael McKay
Darwin,Australia
Summary
Proven leader in operational efficiency and customer service excellence, with significant contributions to the Northern Territory Electoral Commission. Expert in postal operations and data entry, successfully streamlined election processes to enhance productivity. Proficient in Microsoft Excel, showcasing strong multitasking abilities while maintaining a commitment to precision and proactive problem-solving. Eager to leverage skills in future roles focused on optimizing operations and improving service delivery.
Overview
11
11
years of professional experience
Work History
Postal Manager / Project Officer
Northern Territory Electoral Commission
Darwin, Australia
08.2022 - Current
- Oversaw Postal Vote Section.
- Overseen postal vote approvals and ensured accurate processing.
- Streamlined processes to ensure compliance with election guidelines.
- Executed vote tabulation processes efficiently with precision.
- Coordinated logistical aspects of mailing materials for elections.
- Managed phone and email inquiries efficiently.
- Resolved customer complaints related to mail delivery services in a timely manner.
- Monitored staff performance and provided guidance on operations and customer service protocols.
- Coordinated communications between various stakeholders involved in the project lifecycle.
- Trained team members on essential processes.
Administration Officer
Hearing Australia
Darwin, Australia
01.2020 - 10.2022
- Customer Service
- Front Counter and Telephone Enquires
- Booking/ Processing/Cancelling and Re-Scheduling Appointments
- Reviewing and Actioning Recall Lists
- Claims Processing
- My Gov Applications and Transactions
- Handled receipting processes to ensure accurate financial records.
- Managed and resolved various customer queries through email.
- Invoicing of Accounts
- Processing & Reconciling of Reports
- Assessing and Repairing of Hearing Devices
- Managing Repairs & Ordering of Hearing Devices
- Ordering of Stock
- Initializing and updating HSP
- Generated and delivered daily outstanding payment invoices to customers.
- Administered benefits programs thru MyGov.
- Participated in credit and collections activities.
- Received and distributed mail, letters and packages.
- Assisted organizational efforts by filing, entering data and answering phones.
- Coordinated support to facilitate general office operations.
- Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
Customer Service and Administration Officer
Spotless Laundries
Darwin, Australia
09.2019 - 01.2020
- Customer Service
- Phone Enquiries
- Data Entry
- Invoice Processing
- Reconciling of Banking
- Posting of Account Charges
- Closing of Daily Invoices for Processing
Administration and Customer Service Officer
Local Appliance Rentals
Palmerston, Australia
10.2016 - 06.2019
- Customer Service
- Phone enquiries
- Financial Assessment of Clients
- Rental Contract Application, Assessment and Writing
- Accounts Payable/ Receivable
- Credit Representative
- General Office Duties
- Auditing of contracts
- Organizing of office files
- Training of staff
- Stock Ordering and Control
- Facilitated recovery of overdue payments.
- Streamlined workflows for Centrelink applications.
- Managed procurement processes effectively.
- Ensured compliance with applicable laws and regulations
Canteen Assistant
Driver Primary School
Driver, Australia
08.2014 - 12.2016
- Executed preparation of diverse ingredients for dishes effectively.
- Delivered exceptional support to ensure customer satisfaction.
- Executed seamless point-of-sale transactions, maintaining quick and efficient customer service.
- Optimized inventory procurement process.
Skills
- Customer Service
- Data Entry
- Accounts Payable and Receivable
- Documentation Analyzing
- Stock Control
- Application Support
- Cash Handling
- Payroll
- Multitasker
- Insurance Processing
- Adaptive Learner
- ACHIS
- CRM
- My Gov
- Tiger
- Viper
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Publisher
- Midas
- SAFRA
- LarryNet
- NEDS
- Various Insurance Programs
- Receipt Bank
- Sales Force
- AS400
- Noah
- RefereeS
- Postal operations
References
- Susan Whyte, NT Electoral Commission, Senior Project Officer 0417894315
- Kim Fletcher, NT Electoral Commission, HR Manager 0412846977
Volunteer Experience
- Palmerston Football Club, Treasurer, 06/14, 05/16, Registration of Player, Player Enquiries, Reconciling of Player Fees, Banking of all Club Monies, Running of Canteen
- Bakewell Primary School, Council Member, 02/08, 12/14, Contributing to Meeting, Running of Mother’s Day Stall, Helping in Canteen, Cash Handling
- Leanyer Little Leapers Playgroup, Treasurer/Co-Ordinator, 01/07, 06/12, Banking of all fees, Phone Enquiries, Auditing of bank Statements, Organizing of Activities
Computer Competency
- ACHIS
- CRM
- My Gov
- Tiger
- Viper
- Microsoft Teams
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Publisher
- Midas
- SAFRA
- LarryNet
- NEDS
- Various Insurance Programs
- Receipt Bank
- Sales Force
- AS400
- Noah
Timeline
Postal Manager / Project Officer
Northern Territory Electoral Commission
08.2022 - Current
Administration Officer
Hearing Australia
01.2020 - 10.2022
Customer Service and Administration Officer
Spotless Laundries
09.2019 - 01.2020
Administration and Customer Service Officer
Local Appliance Rentals
10.2016 - 06.2019
Canteen Assistant
Driver Primary School
08.2014 - 12.2016
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