Rachael Mentiplay
Melbourne,VIC
Summary
Skilled Debt Collection Specialist with experience in managing and recovering outstanding debts. Strengths include thorough knowledge of collection policies, effective negotiation skills, and keen understanding of financial law regulations. Previous work resulted in improved debt recovery rates and streamlined procedures for more efficient collections.
Overview
8
8
years of professional experience
Work History
Debt Collection Specialist
Cloud Collections
Perth, WA
09.2023 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Consistently speaking with and meeting my clients to keep them informed of all collections activity, payments made, and to recommend legal action.
- Billing system with legal costs, going onto ECourts portal to load documentation for general procedure claims, default judgment, means inquiries, and PSSOs.
- Coordinating all levels of legal action in Australia and New Zealand with a range of solicitors.
- Maintained accurate records of all collection's activities and progress.
- Evaluated financial situations of debtors to determine the best resolution for both parties.
- Applied analytical skills to prioritize accounts based on collectability.
- Worked closely with attorneys to ensure that legal procedures were followed correctly when necessary.
- Employed persuasive communication skills to encourage prompt debt repayment.
- Ensured compliance with state and federal laws governing debt collection practices.
- Created detailed reports regarding collection activity, customer account balances, and other related data.
- Achieved monthly collection targets through effective negotiation techniques.
- Developed strategies to collect past due payments and minimize losses on bad debts.
- Collaborated with team members to meet or exceed collection goals.
- Reviewed contracts, loan documents, and other legal paperwork for accuracy prior to filing court cases against delinquent debtors.
- Identified areas where additional training is needed for staff members involved in collections activities.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Accepted and processed customer payments and applied toward account balances.
- Attended continuing education courses related to debt collection laws, regulations, and practices.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Accounts Receivable Clerk
ABN Group
Perth, WA
09.2021 - 09.2022
- Maintained detailed records of all accounts receivable transactions.
- Generated monthly financial reports for management review.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Ensured compliance with financial policies and regulations.
- Assisted with month-end and year-end closing processes.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Managed timely invoicing of clients and ensured accurate billing details.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Reconciled customer accounts and resolved discrepancies.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Implemented payment reminder system to decrease outstanding receivables.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Debtor Management
Odeum Farms
Perth, WA
03.2018 - 09.2021
- Assisted with compiling monthly financial statements for upper management review.
- Worked collaboratively with management team to develop strategies for improving overall operations at Head office.
- Conducted credit checks on new customers prior to extending credit terms.
- Provided training and guidance to Accounts Receivable staff members as needed.
- Negotiated payment plans with delinquent accounts to maximize recovery rates.
- Prepared various reports including aging analysis, delinquency status, and monthly activity summaries for management review.
- Generated monthly statements for clients outlining their current balances due.
- Reconciled daily cash receipts and applied payments to the appropriate accounts.
- Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.
- Maintained accurate records of all accounts receivable transactions.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Developed and maintained relationships with customers to ensure timely payment of invoices.
- Conducted monthly reconciliation of the accounts receivable ledger to ensure accuracy.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Collections Manager
Regent Motors Group
Perth, WA
05.2017 - 08.2018
- Drafted correspondence to debtors regarding their overdue accounts.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Implemented automated systems for tracking customer payments and sending reminders when needed.
- Managed daily posting of payments to customer accounts.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Advised senior management on best practices related to collections policies.
- Reduced losses by restructuring loan payment plans.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Reviewed credit applications for accuracy before extending credit terms.
- Contacted customers in person at personal and business locations to collect payments directly.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Implemented staff bonus program, resulting in increase in employee satisfaction.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Monitored team performance metrics such as average time to collect payment.
Education
Carmel College
Perth, WA12-1991
Skills
- Persistence
- Goal oriented
- Assertiveness
- Portfolio management
- Debt settlement
- Credit control
- Debt recovery
- Client relations
- Performance improvement techniques
- Ledger management
Accomplishments
- Have one numerous WA state employee of the month awards, as well as Australia wide employee awards.
- Consistently achieve monthly targets and KPI's
Affiliations
- I enjoy walking my Doberman, renovating my house, gardening, swimming, horseriding, reading and going for bushwalks. I also enjoy reading and studying History.
References
References available upon request.
Timeline
Debt Collection Specialist
Cloud Collections
09.2023 - Current
Accounts Receivable Clerk
ABN Group
09.2021 - 09.2022
Debtor Management
Odeum Farms
03.2018 - 09.2021
Collections Manager
Regent Motors Group
05.2017 - 08.2018
Carmel College
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