Rachael Misquitta
Customer Service
Concord,NSW
Summary
Dynamic Customer Service Representative with a proven track record at Cofffe Club Macquarie Centre, recognized for enhancing guest satisfaction through exceptional problem-solving and active listening skills. Cultivated strong customer relationships, leading to increased repeat business and numerous positive reviews. Adept at managing multiple tasks while maintaining high service quality.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cofffe Club Macquarie Centre
06.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
Education
No Degree -
Burwood Girls High
Burwood, Australia 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
Cofffe Club Macquarie Centre
06.2024 - Current
No Degree -
Burwood Girls High
04.2001 -
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