Rachael Parkes
Andrews Farm,SA
Summary
Compassionate professional in disability support work, known for high productivity and efficient task completion. Skilled in patient advocacy, crisis intervention, and care coordination. Excel in communication, empathy, and problem-solving to support patient well-being and facilitate effective healthcare services delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Reignite Support
Adelaide, SA
03.2024 - Current
- Investigated child abuse or neglect cases and exercised protective actions when necessary.
- Advocated for clients to resolve medical or personal crises.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
- Transported patients safely to social activities and doctors appointments.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Assisted with activities of daily living including feeding, grooming, dressing, toileting and hygiene.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Administered medication to patients according to strict schedules.
- Encouraged independence by teaching skills needed for everyday life.
- Provided crisis intervention services during emergency situations.
- Collaborated with other professionals to assess client needs.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Evaluated and addressed individual client needs and concerns.
- Maintained detailed and confidential client records in compliance with privacy regulations.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Service Support Representative
Happy Haven OSHC
Modbury, SA
10.2023 - 04.2024
- Assisted customers with navigating the company's website to locate the desired information.
- Processed enrolments, followed-up on medical documentation, and dietary requirements.
- Investigated customer complaints, identified root causes and implemented corrective actions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed call-backs to customers as necessary for further assistance or clarification on inquiry topics.
- Implemented collection strategies to maximize recovery rates.
- Communicated with clients to provide updates on account recovery status.
- Conducted outbound calls, emails, and letters to customers with overdue payments.
- Resolved disputes and negotiated settlements to satisfy all parties involved.
- Answered phone inquiries, directed calls and took messages.
- Directed customer inquiries to appropriate department personnel.
Customer Experience Agent
Sixt Car Rentals
Adelaide Airport , SA
01.2023 - 09.2023
- Explained policies and reviewed documentation to obtain signatures.
- Provided directions and assistance with loading luggage into cars.
- Explained the terms of rental agreements to customers.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Resolved customer complaints in a timely manner.
- Answered telephones to assist customers and resolve issues.
- Updated and maintained rental agreement files and documents.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Processed rentals and collected associated payments.
- Assisted customers in selecting appropriate car models based on their needs.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Organized paperwork related to rentals, returns and repairs.
- Verified driver's license information and inspected rental documents for accuracy.
- Upsold additional services such as insurance coverage or fuel plans.
- Inspected vehicles for damage prior to rental and upon return.
Accounts Officer
My Plan Manager
Adelaide , SA
06.2022 - 12.2022
- Processed provider invoices and client reimbursements in accordance with MPM policies and procedures.
- Resolving discrepancies by obtaining further information from providers to support the prompt processing of invoices.
- Engage with providers as required to amend corrections to invoices, to enable payment.
- Worked collaboratively with other areas of the business to escalate and reassign more complex invoices to ensure resolution for the client.
- Report privacy breaches as required.
- Identify opportunities to improve processes and customer experience.
- Escalate concerns that relate to provider invoices and clients' safeguarding in accordance with MPM processes.
- Update client and provider information in MPM databases.
- Build provider relationships to support an understanding of non-payment NDIS limitations that may affect the payment of invoices.
- Work proactively with providers to ensure single point resolution occurs, which ensures client accounts are processed in a timely matter.
- Proactive outbound phone support to providers to assist with invoicing in line with NDIS requirements.
Department Supervisor and Sale Associate
JD sports
Elizabeth, SA
09.2021 - 09.2022
- Managed inventory and stock levels in coordination with the purchasing and receiving department.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Stamped price tags on merchandise, referring to official price lists.
- Unloaded, checked, counted and sorted incoming product to verify receipt of items.
- Stocked shelves and carried merchandise out to floor so customers could select needed items.
- Corrected price tags and signs to match current prices.
- Assisted customers with locating products in store when needed.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Worked with fellow sales team members to achieve group targets.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Handled returns and exchanges according to company policies.
Sales Associate
Footlocker
Rundle Mall, SA
11.2020 - 08.2021
- Maintained up-to-date knowledge of store merchandise and policies.
- Worked with fellow sales team members to achieve group targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Front End Cashier
Woolworths
Playford, SA
09.2017 - 09.2020
- Performed cash count-out at end of each shift and addressed all queries from customers.
- Followed company policies regarding returns and exchanges.
- Checked personal identifications during alcohol and tobacco sales.
- Operated electronic scanners to enter product information into computer system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
- Assisted customers in locating items throughout the store.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Answered customers' questions about products, prices, and availability.
- Processed sales, returns, and exchanges using POS register system.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Adhered to social distancing protocols and wore mask or face shield.
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked shelves with merchandise and ensured that displays were organized attractively.
- Packed and bagged products according to customer preferences.
Crew Member
Mc Donalds
Elizabeth , SA
01.2017 - 11.2017
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained an organized work area to ensure efficient operations.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
St Columba College
Adelaide, SA11-2019
Bachelor of Social Work -
University of South Australia
Adelaide, SASkills
- Mobility support
- Health and safety
- Family communication
- Appointment organization
- Grooming support
- Flexible schedule
- Team leadership
- Elderly care
- Medication administration
- Adaptability and flexibility
- Housekeeping and meal preparation
- Home healthcare services
- Housekeeping skills
- Youth services
- Client transportation
- Emotional support
- Daily living assistance
- Feeding assistance
- First aid and CPR
- Crisis management
- Disability services
- Conflict resolution
Certification
- First Aid and CPR
- Working with children check
- NDIS screening check
- Police Check
- Manual handling certification
Accomplishments
- 2 Academic endeavor awards
- 4 Academic high achievement awards
- 2 academic endeavor awards
Refrences
Company: Reignite Support
Name: CC
Number: 0466 812 698
Position: Manager
Company: SIXT Car Rentals
Name: Haili Wang
Number: 0455 657 926
Position: Manager
Timeline
Disability Support Worker
Reignite Support
03.2024 - Current
Service Support Representative
Happy Haven OSHC
10.2023 - 04.2024
Customer Experience Agent
Sixt Car Rentals
01.2023 - 09.2023
Accounts Officer
My Plan Manager
06.2022 - 12.2022
Department Supervisor and Sale Associate
JD sports
09.2021 - 09.2022
Sales Associate
Footlocker
11.2020 - 08.2021
Front End Cashier
Woolworths
09.2017 - 09.2020
Crew Member
Mc Donalds
01.2017 - 11.2017
High School Diploma -
St Columba College
Bachelor of Social Work -
University of South Australia
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