Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rachael Patterson

Canberra,ACT

Summary

Adept at time management and problem-solving, I significantly enhanced move efficiency and client satisfaction at Balfran Removal. Leveraging strong communication and physical fitness, I adeptly handled valuable possessions, ensuring safe and timely relocations. My technical skills further improved Greenbox Australia's network performance, showcasing my adaptability and commitment to excellence.

Developed skills in logistics and client interaction in fast-paced environment, now seeking to transition into new field. Demonstrated ability to manage time effectively and work collaboratively within team. Focused on utilizing these transferrable skills to make positive impact in new role.

Energetic and dependable individual with strong work ethic and positive attitude. Understanding of safe handling techniques and efficient packing methods, coupled with physical stamina and attention to detail. Committed to ensuring smooth and stress-free moving experience for clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Removalist

Balfran Removal
06.2023 - Current
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Strapped items down over protective padding to secure throughout transportation.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Followed safety protocols to prevent accidents and injuries.
  • Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.

IT Technician

Greenbox Australia
09.2022 - 05.2023
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and monitors
  • Configured systems according to prescribed software and hardware frameworks.

Crew Member

IGA Supermarket
02.2018 - 12.2020
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.

Education

No Degree - Year 10 Certificate

Wanniassa Senior Campus
Wanniassa, ACT
12-2020

Skills

  • Time management
  • Team collaboration
  • Physical fitness
  • Strong communication skills
  • Adaptable and flexible
  • Problem-solving skills
  • Adaptable nature
  • Proper equipment usage
  • Verbal and written communication
  • Vehicle maintenance awareness
  • Clean driving record
  • Job planning
  • Willingness to learn
  • Attention to detail
  • ACT Driver's license
  • Concrete work

Certification

  • ACT Driver's License
  • white card/asbestos
  • wwvp card
  • cert 2 in construction training
  • year 10 certificate

Timeline

Removalist

Balfran Removal
06.2023 - Current

IT Technician

Greenbox Australia
09.2022 - 05.2023

Crew Member

IGA Supermarket
02.2018 - 12.2020

No Degree - Year 10 Certificate

Wanniassa Senior Campus

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Rachael Patterson