Rachael Pompey
Werribee,VIC
Summary
Detail-oriented individual with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Excellent customer service and conflict management skills. Enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
7
7
years of professional experience
Work History
Traffic Controller
Miepol
01.2023 - 08.2023
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Traffic Controller
Makesafe Traffic Management
02.2022 - 01.2023
- Directs vehicular and pedestrian traffic around construction zones, accidents, or other road disruptions, ensuring the safety of emergency response teams, construction workers and the general public
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Communicates with other road traffic personnel, construction workers and emergency response teams via radio, to provide and receive updates on traffic conditions
- Completes site checks and monitors traffic behaviours and/or flow to ensure safety is always maintained
- Takes instructions from crew leaders, foremen, managers, inspectors, auditors or officials
Traffic Controller
West Traffic
08.2021 - 01.2022
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Support Worker
Sovereign Lives Victoria
01.2021 - 07.2021
- Ensure clients receive appropriate levels of support essential to promote and maintain independence and participate in age appropriate
- Document evidence to ensure service procedures are followed
- Assist clients with administering medication and documenting time given and dosage details
Administration assistant
Mana Supports
06.2019 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Handling office duties.
Care Support Worker
The Co-Group
11.2018 - 08.2019
- Ensure clients receive appropriate levels of support essential to promote and maintain independence and participate in age appropriate activities
- Completion of client progress notes
- Complete mileage records
- Assist clients with administering medication and documenting time given and dosage details
- Implement and assist with meal management plans
- Ensure first aid and community access bags are up to date with all materials and products
- Provide all clients with personal care in a caring and supportive way
- Documentation and date entry
- Demonstrate clients have received correct medical and dietary intakes as prescribed by medical practitioners and as per policy and procedures
Disability Support Worker
Australian Foundation For Disabilities
01.2017 - 06.2019
- Ensure clients receive appropriate levels of support essential to promote and maintain independence and participate in age appropriate activities
- Completion of client progress notes
- Complete mileage records
- Assist clients with administering medication and documenting time given and dosage details
- Implement and assist with meal management plans
- Ensure first aid and community access bags are up to date with all materials and products
- Provide all clients with personal care in a caring and supportive way
- Documentation and date entry
- Demonstrate clients have received correct medical and dietary intakes as prescribed by medical practitioners and as per policy and procedures
Education
Sign Language AUSLAN 1 Medication Competencies: Epilepsy, Asthma and Anaphylaxis Theory Training Medication and Peg Fed Training Retail Modules Computing and Administration Training Leadership Training Induction to Mental Health Theory NDIS Worker Orientation Module Construction Induction (White Card) -
Skills
- Emergency Situations
- Traffic Sign Setup Knowledge
- Project Requirements
- OSHA Safety Guidelines
- Maintenance of Traffic Supervisor
- Data Entry
- Schedule Management
- Mail Handling
- Report Writing
- Microsoft Office
Timeline
Traffic Controller
Miepol
01.2023 - 08.2023
Traffic Controller
Makesafe Traffic Management
02.2022 - 01.2023
Traffic Controller
West Traffic
08.2021 - 01.2022
Support Worker
Sovereign Lives Victoria
01.2021 - 07.2021
Administration assistant
Mana Supports
06.2019 - 12.2020
Care Support Worker
The Co-Group
11.2018 - 08.2019
Disability Support Worker
Australian Foundation For Disabilities
01.2017 - 06.2019
Sign Language AUSLAN 1 Medication Competencies: Epilepsy, Asthma and Anaphylaxis Theory Training Medication and Peg Fed Training Retail Modules Computing and Administration Training Leadership Training Induction to Mental Health Theory NDIS Worker Orientation Module Construction Induction (White Card) -
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