Rachael Sault
Barrack Heights
Summary
Dynamic leader with extensive experience as a Store Manager at Mosaic Brands Pty Ltd.
Excelling in customer service and surpassing all KPI's
Skilled in mentoring staff and optimizing store efficiency.
Polished professional, skilled at training employees on exceptional customer service etiquette and sales techniques.
Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
25
25
years of professional experience
Work History
Store Manager
Mosaic Brands Pty Ltd
08.2024 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximised sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximised sales and minimized shrinkage through excellent customer service and adherence to company standards.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimised staff scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimising shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Organised special events such as in-store and off site VIP promotions to drive foot traffic into the store and increase sales opportunities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
Store Manager\ Team Member
Mosaic Brands Pty Ltd
10.1999 - 01.2025
Education
High School Diploma -
Oak Flats High School
01-1999
Skills
- Customer service
- Friendly and positive
- Outstanding communication skills
- Multitasking and organisation
- Store merchandising
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Achieving and excelling in KPI's
Timeline
Store Manager
Mosaic Brands Pty Ltd
08.2024 - 01.2025
Store Manager\ Team Member
Mosaic Brands Pty Ltd
10.1999 - 01.2025
High School Diploma -
Oak Flats High School
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