Rachael Scott
Goodna,Queensland
Summary
Driven and resourceful professional with years worth of past experiences assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Executive Assistant to CEO
UNIQUE Phd
12.2014 - 11.2021
- Support the CEO primarily and provide additional support to executive team members, as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently
- Maintain and refine internal processes that support high-ranking executives companywide, and coordinate internal and external resources to expedite workflows
- Manage communication with employees by liaising with internal and external executives on various projects and tasks
- Plan and orchestrate work to ensure that senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld
- Manage professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics
- Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives
- Manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals
- Provide administrative and office support, such as typing, spreadsheet creation, faxing, and maintenance of filing system and contacts database
- Maintain professionalism and strict confidentiality with all materials
- Organize team communications and plan events, both internal and off-site
- Personal Lender and Insurance Specialists
Personal Loan Specialist
Commonwealth Bank Of Australia
11.2008 - 07.2012
- Collecting documents from customers to assess their applications
- Contacting referees to verify employment records and income details
- Liaising with financial institutions regarding customers’ accounts
- Processing credit applications from end-to-end
- Understanding, adhering and managing fraud and compliance risks
- Assessing applications and then approving or declining the credit or loan
- Preparing credit or loan agreement documentation
- Answering questions from customers and communicating about the status of their application
- Maintaining records of repayments
- Preparing documentation for repossession or foreclosure.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Explained very technical financial information to applicants in easy to understand language.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed loan portfolios for compliance with underwriting policies.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Researched and updated industry knowledge on changing legislation and regulations.
Customer Service Representative
Oxley Nu, look
12.2005 - 10.2009
- Provide sales and services to customers
- Answer and respond to customer inquiries, needs and requirements
- Resolve and troubleshoot complex sales and services issues of customers
- Provide after-sales services to customers
- Build relationships with customers through follow-up of services
- Lead and guide sales professionals to improvise sales opportunities
- Perform competitor products and services analysis
- Improvise changes in sales and service strategies
- Assist and support sales & services team members to achieve outcomes
- Ensure compliance of corporate policies and procedures and standards.
Courtesy Desk Attendant
BIG W
01.2002 - 05.2006
- Checkouts, Lay-by, Courtesy Desk, Customer Service, Recovery/Night fill, Cosmetics, Fitting Rooms, Call Handling, Door Greeter
- I was able to experience most if not all possible positions and duties within the store was quite comfortable in whatever situation I was faced with.
Call Centre Operator
Centrelink
05.2005 - 09.2005
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call centre “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Education
Certificate IV in Retail Management WRR40102 -
TAFE North Coast Institute
Port Macquarie, NSWDiploma - Retail Management WRR
Certificate III in Transport and Distribution (Administration) TDT31102 Apprenticeship and Traineeship -
TAFE North Coast Institute, State Training Centre
Lismore, NSWWauchope High School
Wauchope, NSWSkills
- Order management system
- Customer acquisition
- Fact checking
- Insurance sales
- Banking
- Financial Services
- Typing
- Microsoft Office
- Commercial construction
- Microsoft Outlook
- Sales Management
- Relationship Management
- Data entry
- Office experience
- Sales administration
- System administration
- Negotiation
- Upselling
- Business Development
- Account Management
- Personal Assistant Experience
- Office Management
- Certifications and Licenses
- Computer Skills
- Cash Handling
- Communication Skills
- Administrative Experience
- Office Administration
- Computer Operation
- Sales
- Technical Support
- Data Entry
- Cashiering
- Live Chat
- Customer support
- Research
- Payroll
- Fashion retail
- Fashion styling
- Presentation Skills
- Event Planning
- Mail Handling
- Advanced MS Office Suite Proficiency
- Employee Training
- Office Supplies and Inventory
- Proper Phone Etiquette
- Administrative Support Specialist
- Project Management
- Administrative Duties
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant to CEO
UNIQUE Phd
12.2014 - 11.2021
Personal Loan Specialist
Commonwealth Bank Of Australia
11.2008 - 07.2012
Customer Service Representative
Oxley Nu, look
12.2005 - 10.2009
Call Centre Operator
Centrelink
05.2005 - 09.2005
Courtesy Desk Attendant
BIG W
01.2002 - 05.2006
Certificate IV in Retail Management WRR40102 -
TAFE North Coast Institute
Diploma - Retail Management WRR
Certificate III in Transport and Distribution (Administration) TDT31102 Apprenticeship and Traineeship -
TAFE North Coast Institute, State Training Centre
Wauchope High School
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