Rachael Shepherd

• Consistently assist staff to keep current work objectives and ensuring both staff and management are aware of the current priorities of our workload.

• Check the current workflow to ensure that all staff can be available and reprioritise staffing allocations as required. I ensure that I lead by example in these times and consistently set benchmarks for continued improvement.

• I identify and achieve my work objectives by working consistently at all times, including operating independently, ensuring that I maintain current priorities and a high level of analysis and accuracy.

• I provide effective Problem Management analysis, whilst correctly identifying the priority and impact of these incidences that are or may cause an interruption or reduction in the quality of our services.

• I consistently recognise inefficiencies and utilise my problem solving skills to show my initiative to implement sound resolution techniques to ensure the correct information is supplied and delivered to all stakeholders.

• I demonstrate a professional attitude within my work and feedback has indicated my ability to achieve quality results within a cost conscious environment.

• Maintain all policy and procedure guides for staff and management ensuring all documentation is updated and communicated effectively.

• Participate in the Activate program to help self identify my strengths and improvement areas
• Participate in Project 300 to help identify factors that impede the LPS from continuously reaching 15,000 per hour.
• Participate in the culture squad to help shape the culture of the facility moving forward.
• Lead by example and communicate through daily discussion the importance of safety in everything we do
• Actively manage safety issues within the work environment
• Identify process improvements and the customer experience
• Liaise with facility manager, logistics and shift production managers on daily production planning
• Conduct product on hand facility counts throughout the shift
• Manage effective resolution of customer complaints
• Manage team and individual performance
• Lead a team to support maximum engagement through periods of change
• Supporting and assisting team leaders
• Completing One safe incidents, hazards, near misses and PSI's
• Conduct incident investigations to identify contributing factors, root cause and improvement actions
• Liaise with Learning and development for any outstanding compliance training

• Responsible for leading, coaching and supervision of staff in varying processing areas
• Required to undertake duties involving counts of product on hand, processing order of product and deciding areas to process product
• Responsible for area production which includes machine production rates, ensuring all rostered staff are on duty, monitoring staff performance and ensuring area targets are met
• Conduct tool box talks (team Briefs) to all staff at the beginning of shift
• Complete E.N.I.R and to complete full incident investigations
• Liaise with transport to monitor contractors and trailers for vacancies to unload and enter all relevant information in TRMS
• Daily input of staffing into MDCS and any hazards, near misses and safety conversations
• Monitoring staff behaviors and diary noting any behaviors that do not align with our practices and code of ethics
• I have also acted as Mail processing Coordinator grade 3 for a number of weeks during this time.

• Lead by example and communicate through daily discussion the importance of safety in everything we do
• Actively manage safety issues within the work environment
• Identify process improvements and the customer experience
• Liaise with shift production managers on daily production planning
• Conduct start of shift product on hand facility counts
• Manage effective resolution of customer complaints
• Manage team and individual performance
• Lead a team to support maximum engagement through periods of change
• Facilitate team briefings to support consistent and clear communication with our employees
• Participate in and lead daily production meetings
• Supporting and assisting team leaders
• Completing incident investigations and E.N.I.R
• Completing welcome back chats when staff return from sick and carers leave

• Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows to meet any daily demand
• Monitored employee performance and provided coaching and constructive guidance to address areas of concern
• Collaborated with internal teams to streamline operations across production
• Responded to and resolved customer questions and concerns
• Received a permanent promotion as MPC2 in August 2018

• Used automated mail processing equipment to sort and collate mail
• Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
• Unloaded and loaded items from conveyors, machines, and conveyances
• Sorting mail and dispatching to the relevant areas
• Following duties as directed
• Always being punctual for shift and upon returning from breaks