Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

RACHAEL SKINNER

Mount Barker,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

10 years of knowledge in Emergency Medical Care and First Aid

Overview

20
20
years of professional experience
1
1
Certification

Work History

Telephonist/Customer Service Officer

Shire of Plantagenet
Mount Barker, WA
09.2019 - Current
  • Maintain a high level of customer service.
  • Provide support to the front counter staff and Records Officer.
  • Perform administrative duties such as data entry and payments.
  • Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
  • Record high influx of emails during periods of leave using Outlook and SynergySoft.
  • Operated switchboard to answer, screen, or forward calls in a professional manner.
  • Responded promptly to customer inquiries in person, via email or over the phone.
  • Process the receipt of funds received by mail, over the phone and in person.
  • Maintained physical and electronic records, ensuring accuracy and security of information.
  • Performed daily maintenance tasks such as archiving documents, filing paperwork, scanning images and binding.
  • Resolve customer complaints.
  • Kept updated on product knowledge and company policies to better serve customers.
  • Liaise with Mount Barker Sub Centre and outside local government departments within Shire of Plantagenet to restock first aid kits.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Action incoming and outgoing mail.
  • Inputted data into various software programs accurately and efficiently including Microsoft Excel.
  • Process Department of Transport transactions using Trellis Software systems.
  • Update community events and information on the Electronic Notice Board.
  • Updated existing Shire of Plantagenet webpage with new content or features as needed using Microsoft Word, MS Paint and PDF documents.
  • Answer Cemetery enquiries and action burials/registers during periods of leave.
  • Comply with Occupational Health and Safety checks around the workplace.
  • Comply with Councils Code of Conduct and ensuring ethical behaviour in all dealings.

Book Keeping

Home Small Business
Kendenup, WA
04.2017 - Current
  • Implementing accounting procedures to run the everyday needs of a 1500-acre Farm.
  • Implement filing system to better control payments and money received.
  • Completion of online quarterly Business Activity Statements.
  • Liaising with Accountant for prediction of financial gains and losses.
  • Processed accounts receivable and payable and performed bank reconciliations.
  • Verified accuracy of invoices and other accounting documents or records.
  • Recorded journal entries into the accounting system Xero software program.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.

Volunteer Emergency Medical Technician

St John Ambulance Australia
Mount Barker, WA
03.2011 - 12.2022
  • Assisted in providing medical care to patients with life-threatening conditions and injuries.
  • Assessed patient condition to administer first-aid treatment or advanced level life support.
  • Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
  • Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
  • Documented patient assessment using Electronic Patient Chart Records.
  • Participated in continuing education courses to maintain certification requirements.
  • Provided emotional support and comfort to patients while transporting them to their destination.
  • Adhered strictly to safety regulations set forth by St John.
  • Observed infection control measures when treating patients.
  • Coordinate purchase and orders of uniforms.
  • Update volunteer on call roster.
  • Organized venues, budgets, guest lists, and catering for events.

Assistant Manager

Mount Barker Country Chemist
Mount Barker, WA
05.2006 - 11.2008
  • Providing assistance to Pharmacist, customer service, liaising with representatives and stock control.
  • Providing a courteous telephone manner and excellent level of customer service.
  • Data entry.
  • Developed innovative and creative merchandise displays.
  • Maintained up-to-date knowledge of company products and services.
  • Managed customer service inquiries and complaints in a timely manner.
  • Ordering and maintaining stock levels.
  • Reconciliation of Cash Registers and Banking.
  • Printing and postage of monthly debtor accounts.

Manager

Makit Hardware
Mount Barker, WA
03.2004 - 03.2006
  • Provide management of staff and implement safety policies, procedures and programs to ensure compliance with OSHA regulations.
  • Providing quality customer service whilst achieving goals and working within a budget.
  • Working within a team environment to impart a professional level of customer service and resolution of customer complaints both in person and via telephone.
  • Accounts payable.
  • Managed client correspondence and accounts.
  • Liaising with Representatives regarding ongoing stock purchasing, product display and knowledge.
  • Stock orders and data entry.
  • Reconciliation of banking and daily cash earnings.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Remove any risks and hazards associated with Occupational Health and Safety Act.
  • Inspected specified areas to verify presence of fire prevention equipment, safety equipment and first-aid supplies.

Education

Emergency Medical Technician - Emergency Care

St John Ambulance
Mount Barker, WA
2022

Certificate II - Community Pharmacy

Pharmacy Alliance
2007

Certificate III - Retail Operations

Retail User Group
2000

Certificate IV in Hospitality Operations -

Great Southern Regional Tafe
01.1998

Graduated Year 12 -

North Albany Senior High School
01.1997

Graduated Year 10 -

Denmark District High School
01.1995

Skills

  • Excellent Customer Service
  • Extremely Organised
  • Professional Communication
  • Team Liaison and the ability to work autonomously
  • Friendly and Professional Mannerism
  • Self-Motivated
  • Recordkeeping
  • Knowledge of Microsoft Excel, Word and Outlook
  • Switchboard Operation
  • Knowledge of Advanced Ambulance Care and First Aid

Certification

  • Emergency Medical Technician
  • Certificate II in Community Pharmacy.
  • Certificate III in Retail Operations.
  • Certificate II in Retail Operations.
  • Certificate IV in Hospitality Operations.
  • Certificate in Aussie Host Customer Service.

Accomplishments

  • 6 Year Service Badge - St John Ambulance
  • Western Australian Makit Manager of the Year.
  • Nominated for Western Australian Makit Store of the Year.
  • Finished top 3 for a nomination for Manager of the Year out of the Western Australian Hardware Industry.

References

  • John Fathers - Executive Manager of Corporate and Community Shire of Wagin. Formerly Shire of Plantagenet john.fathers@wagin.wa.gov.au 0407836535
  • Vanessa Hillman - Former Senior Finance Officer Shire of Plantagenet vshillman@bigpond.com 0448428700
  • Alison Kendrick - Former Senior Finance Officer Shire of Plantagenet alisonjanekendrick@outlook.com 0437326690

Timeline

Telephonist/Customer Service Officer

Shire of Plantagenet
09.2019 - Current

Book Keeping

Home Small Business
04.2017 - Current

Volunteer Emergency Medical Technician

St John Ambulance Australia
03.2011 - 12.2022

Assistant Manager

Mount Barker Country Chemist
05.2006 - 11.2008

Manager

Makit Hardware
03.2004 - 03.2006

Emergency Medical Technician - Emergency Care

St John Ambulance

Certificate II - Community Pharmacy

Pharmacy Alliance

Certificate III - Retail Operations

Retail User Group

Certificate IV in Hospitality Operations -

Great Southern Regional Tafe

Graduated Year 12 -

North Albany Senior High School

Graduated Year 10 -

Denmark District High School

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RACHAEL SKINNER