Rachael Sonter
59 King Creek Road King Creek,Nsw
Summary
Highly skilled Support Worker specialising in high-intensity daily personal activities, medication administration, and complex medical needs. Experienced in working with clients with severe physical and neurological disabilities. Known for remaining calm in high-pressure situations while ensuring client dignity, safety, and physical well-being are always prioritised.
Overview
10
10
years of professional experience
Work History
Disability Support Worker
Aruma
Port Macquarie
10.2016 - Current
- Personal Care: Assisting with daily hygiene tasks like showering, dressing, grooming, and taking medications.
- Household Support: Helping with cooking, cleaning, grocery shopping, and maintaining a safe, comfortable living environment.
- Community Participation: Providing transportation to medical appointments, facilitating social outings, and helping clients build the confidence to engage with their community.
- Emotional Support: Offering companionship, encouragement, and a listening ear to help clients navigate daily challenges and improve their overall mental well-being.
- Building Schedules: Developing and publishing rosters for the upcoming week or month.
- Managing Absences: Handling planned and unplanned leave (such as sick leave or annual leave) and finding replacement staff to cover deficits.
- Compliance & Budgets: Ensuring that the rosters comply with labor laws, union agreements (EBAs), and designated staffing budgets.
- Timesheet & Payroll Admin: Reviewing staff attendance, matching it to the roster, and passing the data to the payroll team so workers are paid correctly.
- Communication: Acting as the main point of contact for employees regarding their shifts, availability, and schedule changes.
Education
Police Check NSW
Ndis Workers Check
Current First Aid,CPR And Mental Health First Aider
Wauchope High School
Wauchope, NSWCertificate 111 in Individual Support
Port Macquarie, NSW09.2016
Skills
- Daily living assistance
- Manual handling techniques
- Empathy and compassionate care
- Punctual and reliable
Employee relations
Accuracy and precision
Scheduling coordination
Policy compliance
Strong organization
Verbal and written communication
Client service
Database administration
Confidentiality
Teamwork and collaboration
Problem-solving
Time management
Punctual and reliable
Multitasking Abilities
Active listening
Relationship building
Professional ethics
Conflict resolution
Scheduling and calendar management
References
Mitch Lawrence Bailey L’Hullier
0494 653 571 0415 309 102
Timeline
Disability Support Worker
Aruma
10.2016 - Current
Police Check NSW
Ndis Workers Check
Current First Aid,CPR And Mental Health First Aider
Wauchope High School
Certificate 111 in Individual Support