Rachael Steele

Started Company Funky Shui Styling - Based on the principles of "Feng Shui" this company helps people harmonize the energy of their home to inspire and lead them to a positive and harmonious life.

Currently studying Diploma in Entrepreneurship and New Business + Diploma Marketing and Communication.

• Completed Feng Shui Certification Programme

• Managed club lounge operations. Established strong rapports with guests leading to a 24% increase in club lounge revenue and 55% increase in positive customer feedback.
• Enlisted into Marriott Business Council team, collaborated with HR Manager and department representatives to develop and oversee career growth programs resulting in 18% increase in employee satisfaction.
• Trained & supported a team of 8 on customer relationship management, performance management and career development.
• Assisted and collaborated in organising cross-department team-building activities, promoting staff well-being and inclusiveness in the workplace.
• Liaised with departments in effectively organising Christmas and New Year events in the restaurant catering to 200+ VIP guests.
• Collaborated with cross functional teams to develop and implement innovative event concepts, driving brand awareness and attracting new clients.

Moved from London to New York City

• Provided outstanding customer service to top tier Qantas First, P1 and Chairman's Lounge Members.
• Efficiently and politely handled passenger complaints with effective solutions. Resolved ticketing and baggage handling issues within a timely manner.
• Re-booking of delayed passengers. Knowledge of Amadeus Ticketing System.
• Pre-departure preparation of aircraft including catering and on board maintenance issues.
• Supervised ground handling agents to ensure Qantas standards were met at check-in.
• Announced flight status updates and information about gate changes over airport address system.
• Ensued British Airways First and American Airlines Airport Lounges met Qantas standards.
• Consistently strove for 'On Time Departures' whilst ensuring all safety and service standards were adhered to.

• Consistently building a rapport with our top tier passengers whilst ensuring our core brand values are complied with.
• Attended workshops and trainings in customer service conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Promoted a work environment of open communication and team synergy.
• Excel Award winner and yearly finalist for exceptional customer service.
• Qantas Sommelier and co founder of "Bacchantes" wine club.
• Qantas Promotional Team member.

• Acted as team leader in group projects, delegating tasks and providing feedback.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Provided professional services and support in a dynamic work environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.