Rachael Stojanovic
Mount Druitt,Australia
Summary
Dynamic professional with extensive experience in engineering sales and customer service at BOC, specializing in order processing and report generation. Demonstrated success in enhancing customer satisfaction through effective problem-solving and communication. Recognized for leadership in team collaboration and maintaining operational efficiency in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Engineering Sales and Customer Service for Hospital Maintenance
BOC
Wetherill Park, Australia
02.2024 - Current
- Collaborated with hospitals in NSW to ensure completion of regular services.
Managed purchase orders and processed invoices efficiently.
Ordered parts as required to maintain operational continuity.
Generated reports using Salesforce, AppTegral, Excel, Work, SAP, and SRM.
Organized and filed documents systematically for easy access.
Responded to daily correspondences to maintain effective communication. - Managed household errands and other essential duties.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Full Time Personal Assistant to the Electrical Franchisee and Fault’s Clerk
Harvey Norman
Castle Hill, Australia
01.2014 - 02.2018
- Execute payroll operations, prepare in-depth reports for financial team, regulate calendars, summarize discussions and handle correspondences.
- Maintained confidential files related to personnel records or other sensitive information.
- Coordinated meetings between internal departments and external partners.
- Organized travel arrangements, including flights, accommodations, and transportation.
- Scanned documents into electronic format for storage in a secure database system.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Proofread documents for accuracy prior to submission to the executive team.
Delicatessen Manager
Coles
Mount Druitt, Australia
01.2010 - 01.2013
- Provided training and guidance to new employees on product knowledge, customer service techniques, cash handling procedures, food preparation methods.
- Resolved customer complaints promptly and courteously with the goal of providing satisfactory solutions.
- Prepared weekly and monthly reports detailing financial performance and operational efficiency metrics for management review.
- Participated in local community events related to business growth initiatives.
- Created marketing materials such as flyers or brochures featuring current promotions or discounts available at the store.
- Coordinated with vendors to ensure timely delivery of products while adhering to budgetary constraints.
- Managed daily operations of the deli, including ordering, receiving, and stocking of merchandise.
- Developed and implemented customer service standards to ensure quality customer experience.
- Assisted customers in selecting items from the deli menu according to their needs and preferences.
Full time Delicatessen assistant
Coles
Mount Druitt, Australia
01.2004 - 01.2010
- Followed company policies regarding pricing, returns and exchanges and refunds.
- Monitored expiration dates of products to ensure quality control standards were met.
- Kept updated records of sales transactions for accurate bookkeeping purposes.
- Prepared sandwiches, salads, wraps and other food items according to customer requests.
- Trained new employees on proper food handling procedures and safety protocols.
Education
High School Diploma -
Nagel Girls Collage
Blacktown, NSW01.2004
Skills
- Sales support
- Customer service
- Order processing
- Report generation
- Inventory management
- Document organization
- Time management
- Team collaboration
- Problem solving
- Data analysis
- Vendor coordination
- Financial reporting
- Employee training
- Effective communication
- Project management
- Multitasking
- Computer skills
- Teamwork and collaboration
- Friendly, positive attitude
- Leadership
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
- Calm under pressure
- Attention to detail
- Active listening
- Microsoft office
- Dependable and responsible
- Decision-making
Additional Information
02/01/18, 01/01/24, Payroll, Running extensive reports for the financial team, Managing calendars, Taking notes and responding to correspondences, Managing purchase orders, Paying invoices, Ordering parts as needed, Running necessary reports using software such as Salesforce, AppTegral, Excel, Work, SAP and SRM, Filing documents accordingly
Timeline
Engineering Sales and Customer Service for Hospital Maintenance
BOC
02.2024 - Current
Full Time Personal Assistant to the Electrical Franchisee and Fault’s Clerk
Harvey Norman
01.2014 - 02.2018
Delicatessen Manager
Coles
01.2010 - 01.2013
Full time Delicatessen assistant
Coles
01.2004 - 01.2010
High School Diploma -
Nagel Girls Collage
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