Rachael Tanda

• Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
• Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
• Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
• Taking orders and food prep for approximately 30 customers each day
• Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction level.
• Assisted the elderly with Mobility Walker movements around the coffee shop area.

• Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
• Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.
• Enhanced event experiences by providing exceptional food and beverage service to clients.
• Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.
• Built up Carts and Trolleys with equipment for approximately 100 flights each day for both International and Domestic flights, working full time

• Collaborated with team members to complete daily tasks in a timely manner, contributing to overall operational success.
• Contributed to workplace safety initiatives by following established protocols and reporting potential hazards promptly.
• Ensured consistent product quality by conducting thorough inspections and adhering to strict food safety guidelines.
• Optimized workflow efficiency with proper organization of workstations, storage areas, and tools for easy access during shifts.
• Facilitated clear communication among team members, fostering a positive working environment that encouraged collaboration towards common goals.
• Picking, Packing, weighing and labeling of Seafood Products.
• Enhanced production efficiency by calibrating and maintaining food processing equipment on a regular basis.
• Reduced downtime during changeovers by effectively cleaning and sanitizing machinery between production runs.

• Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
• Maintained a clean working environment by regularly clearing debris from walkways, patios, and other common areas.
• Assisted in soil analysis tests in order to recommend appropriate amendments for improved plant growth conditions.
• Streamlined workflow processes with efficient time management and prioritizing tasks for maximum productivity.
• Mowing and Whipper Snipping.

• Maintained accurate records.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.
• Update students enrollment file in the database
• Worked closely with the DESBT portal to keep approximately 200 plus students files
• Photocopying and scanning of students workbook into the database file.

* Food Prep

*Using Industrial dishwashers, placing utensils and packing away.

*Understanding and learning different types of chemicals and its usage.

*RSA and RSG

*General cleaning

*Achieved a Certificate 1 in Construction. Worked in building construction. Manual laboring including minor carpentry, fencing, painting, minor landscaping.

*Use of power and hand tools.

*Ability to working at heights.

*Work Place, Health and Safety (WH&S) including, work safe using Australian standard.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Worked as a TA at Building sites.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions, Inductions, medical and completing necessary paperwork efficiently for all new employees.
• Executed record filing system to improve document organization and management.
• Facilitated all Travel Rosters for FIFO workers on a 28 days on 28 days off roster, and business/emergency travels and hotel bookings for all staff.
• Facilitated all company fleets movement and service due.
• Order Heavy Equipment/Machinery parts overseas and locally with Hastings Deering.
• FIFI work.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members
• Maintained and enrolled 30 new intakes.
• Administration duties.

• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Updated reports, managed accounts, and generated Weekly reports for company database.
• Facilitated FIFO staff Roster Management Schedule using TABS and SAP.

• CHCDIV001 Work with diverse people
• CHCLEG001 Work Legally and ethically
• HLTWHS002 Follow Safe Work Practices for direct client care
• HLTAID011 Provide First Aid
• HLTINF006 Apply basic principles and practices of infection prevention and control
• CHCCOM005 Communicate and work in health or community service
• CHCCC041 Recognise healthy body system
• CHCAGE013 Work effectively in Age Care
• CHCPAL003 Deliver care services using a palliative approach
• CHCDIS012 Support Community Participation and social approach
• CHCDIS012 Support Community Participation and Social Inclusion
• HLTHPS006 Assist clients with medication

• Statement of Attainment in Providing Responsible Service of Alchohol
• Certificate ID Number: GTA2312726963-01

• Workplace Health and Safety
• Working at Heights.
• Manual and Electrical Handling Tools
• White Card

not completed