Rachael Warner
Summary
Dynamic project management professional with extensive experience delivering exceptional results. Expertise in strategic planning, problem-solving, and effective communication drives successful project execution and stakeholder engagement. A strong emphasis on collaboration ensures adaptability and reliability in addressing evolving challenges. Proficient in project coordination and process improvement, committed to achieving high-quality outcomes that exceed expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Innovation Project Officer
East Metropolitan Health Service
09.2024 - Current
- Planning, implementing and evaluating innovation projects and comply with timelines.
- Providing innovation consultation services to internal and external stakeholders, including problem exploration and solution development.
- Facilitate stakeholder involvement and transition to business as usual through governance structures.
- Design, lead and facilitate innovation activities and workshops.
- Build effective and sustainable relationships with a range of internal and external stakeholders.
- Supporting and building a culture of innovation through effectively engaging EMHS staff
Project Officer - Innovation and Development Hub
North Metropolitan Health Service
04.2022 - 09.2024
- Contributing to the innovation and development of the North Metropolitan Health Service.
- Managing innovation projects, providing guidance and support to project leads, reviewing and developing documentation.
- Establishing and maintaining effective and comprehensive communication with internal and external stakeholders.
- Monitoring and reporting on project deliverables against project plans, including risks and issues.
- Developed and maintained project documentation, ensuring compliance with organisational standards.
- Coordinated multi-disciplinary project teams to ensure timely completion of health initiatives.
- Facilitated communication between stakeholders to enhance collaboration and project outcomes.
Guardian - Office of the Public Advocate
Department of Justice
01.2021 - 01.2022
- Work with delegated responsibility in situations which demand personal resilience, initiative and independence.
- Attend State Administrative Tribunal (SAT) hearings, including writing reports and making submissions to the SAT.
- Making important financial, lifestyle, medical, accommodation and treatment decisions for people with decision making disabilities.
- Creating and maintaining relationships with people in crisis and situations of conflict.
- Making applications to this NDIS, facilitating planning meetings, negotiating and managing NDIS and My Aged Care budgets.
- Established and maintained networks with community based agencies.
- Coordinated case management processes, streamlining workflows for improved service delivery.
Coordinator – Programs
Legal Aid WA
01.2019 - 01.2021
- Research, investigation and report analysis.
- Planning, organization, scheduling and completion of all project tasks, including project plan, timeline, information sessions and steering committee creation and leadership.
- Budgeting and financial proposals.
- Liaison with legal staff, clients, private practitioners and external stakeholders.
- Collaboration with Community Legal Centres to discuss and solve client centred legal issues.
- Collaboration with First Nations Staff Network.
- Developed training materials for new staff, fostering knowledge transfer and operational efficiency.
- Implemented client intake procedures, improving response times and service quality.
- Financial reporting.
- Research and creation of recommendations for a client centred future at Legal Aid WA, including the production of a guide to client centred interaction with clients and staff.
Assessing Team Leader
Legal Aid WA
01.2016 - 01.2020
- Responsibility for supervising a team of Assessors and Infoline staff, managing people and handling complaints.
- Provision of guidance and advice by applying and interpreting legislation, policies and guidelines.
- The preparation and interpretation of reports to inform my decision making and multi-million dollar budget management as well as providing information to senior management to inform their practice.
- Coordinate and run section meetings and team meetings.
- Provide ongoing training to staff, internal and external legal practitioners.
Project Team Leader
Legal Aid WA
01.2018 - 01.2019
- High level investigation and problem solving of tax invoice and computer system issues.
- Preparation and testing of complex and detailed technological test plans.
- Testing in different electronic environments and providing detailed reports with the results.
- Preparing complex communication and reports.
- Designing and testing new invoice formats and clauses.
- Creating user guides, manuals, state-wide and localised announcements and information packages.
- Providing substantial training to in house and private practitioners and staff members.
Infoline Supervisor
Legal Aid WA
01.2014 - 01.2016
- Supervision of Infoline staff, including mentoring, quality control, reflective practice and feedback.
- Advice and referrals to legal and non-legal service providers.
- Collaboration with colleagues, external stakeholders, solicitors and Court staff.
- Research into specific areas of law and external agencies with capacity to assist.
- Creation of an electronic and hard copy resource and referrals almanac for use by all Legal Aid WA staff.
Coordinator, Standards
Legal Aid WA
01.2014 - 01.2014
- Special project work.
- Creating, designing and developing Legal Aid WA panel application forms and processes.
- Researching, developing and collaborating in the refinement of solicitor selection criteria for newly developed specialised panels.
- Financial reporting, budget analysis and data sharing.
- Developing, improving and distributing training manuals for staff and solicitors.
CFDR and Dispute Resolution Coordinator
Legal Aid WA
01.2009 - 01.2014
- Administrative coordination of the CFDR Pilot including clinical screening of clients and managing their grants of aid.
- Client management, responding to complex queries and management of complex files.
- Development, implementation and coordination of workflow processes, procedures, policies and practices.
- Developing and maintaining excellent working relationships with partner agencies.
Paralegal Assessor
Legal Aid WA
01.2007 - 01.2014
- Learned, analysed, interpreted and applied various legislation, guidelines and policies.
- Assessed, processed and maintained grants of legal aid in accordance with state and commonwealth funding guidelines.
- Maintained accurate client records.
- Managed large budgets.
- Conducted legal file audits and provided feedback to solicitors.
- Conducted several sessions of Community Legal Education at metropolitan Community Legal Centres.
- Provided Grants Online training to private practitioners.
Signs of Safety Pilot Project Administrator
Legal Aid WA
01.2010 - 01.2010
- Created and refined administration and working practices.
- Collaboration with various stakeholders and agencies such as the Department of Communities, the Children's Court, solicitors and prison staff.
- Used information technology as a service delivery tool to disseminate vital information to participants.
- Recorded information, provided reports and maintained accurate recording on various databases and applications.
Child Protection Worker
Department of Communities
01.2004 - 01.2007
- Ensured the safety and well-being of children, families and young people.
- Engaged, worked with and communicated respectfully with families, children and young people.
- Capacity built from a strengths perspective.
- Child protection.
- Attendance at Court, including preparing, writing and presenting legal documents.
- Liaison and relationship building with community groups and services.
- Understanding issued affecting Aboriginal and culturally and linguistically diverse communities, families, children and young people.
Education
Bachelor of Arts -
Edith Cowan University
01.2001
Skills
- Project management
- Stakeholder relations
- Presentation skills
- Project scoping, management and delivery
- Resource allocation
- Operational reporting
- Risk assessment
- Workflow coordination
- Collaboration
- Relationship building
Certification
Consumer and Community Involvement and Grant Writing
Consumer and Community Involvement in Research
Biodesign Bootcamp
Executive Diploma in General Management
Executive Diploma in Leadership
Lean Management
Pitch Yourself
Self Confidence and Assertiveness
Self Confidence
Women's Confidence and Mindset
She Codes Bootcamp
Professional Diploma in Project Management
Bonstato Levels 1 & 2
Climate Literacy Training
Publications
- COMPARATIVE STUDY OF MEMBERS OF PARLIAMENT WITH A HEALTH PORTFOLIO. Written for Hon. Norm Kelly of the Australian Democrats. Published by and stored in the WA Parliament. Quoted in Hansard.
- PROBLEMS FACING ETHNIC WESTERN AUSTRALIANS IN POLICE RECRUITMENT. Written for Officer in Charge Gerrard Daniells of the Ethnic Affairs Unit, Community Policing, WAPOL. Published by and stored in the Maylands Police Library.
Timeline
Senior Innovation Project Officer
East Metropolitan Health Service
09.2024 - Current
Project Officer - Innovation and Development Hub
North Metropolitan Health Service
04.2022 - 09.2024
Guardian - Office of the Public Advocate
Department of Justice
01.2021 - 01.2022
Coordinator – Programs
Legal Aid WA
01.2019 - 01.2021
Project Team Leader
Legal Aid WA
01.2018 - 01.2019
Assessing Team Leader
Legal Aid WA
01.2016 - 01.2020
Infoline Supervisor
Legal Aid WA
01.2014 - 01.2016
Coordinator, Standards
Legal Aid WA
01.2014 - 01.2014
Signs of Safety Pilot Project Administrator
Legal Aid WA
01.2010 - 01.2010
CFDR and Dispute Resolution Coordinator
Legal Aid WA
01.2009 - 01.2014
Paralegal Assessor
Legal Aid WA
01.2007 - 01.2014
Child Protection Worker
Department of Communities
01.2004 - 01.2007
Bachelor of Arts -
Edith Cowan University