SUZAN WILLIAMS
Logan Village
Summary
Loyal and committed employee with 20 years of experience in customer relations and communication. Hardworking, driven, and motivated to embrace new career opportunities that foster growth and further development of existing skills.
Overview
40
40
years of professional experience
Work History
Customer Service Specialist - Pre-qualification
Commonwealth Bank
01.2023 - Current
- Build strong relationships with customers by understanding their individual financial situations and tailoring solutions to meet their needs.
- Take accountability in identifying appropriate options and providing clear, knowledgeable recommendations.
- Maintain high standards in schedule adherence, quality, and productivity.
- Handle complaints with care and professionalism, while managing risk and ensuring compliance with policy requirements.
Fulfilment Team Member
Woolworths Distribution Centre
08.2023 - 12.2023
- Prepare online orders with a focus on accuracy, efficiency, and attention to detail, ensuring all customer requirements, substitutions, and special requests are met to uphold company standards.
- Organise and arrange products systematically while inspecting each item for quality, freshness, and expiry dates.
- Use the online shopping platform and inventory management system to process orders accurately, following all safety protocols to maintain a safe and efficient working environment.
Accounts Payable/Receivable Clerk, Estimator, Job Allocator
Southpak Contractors Pty Ltd
11.1990 - 01.2023
- Prepare accounts for payment and receipt, ensuring accuracy and timely processing.
- Communicate effectively with management and supervisory staff to schedule and allocate jobs to workers.
- Prepare material quantities and quotes for building projects, ensuring alignment with project requirements and timelines.
- Build strong rapport with builders and subcontractors to support smooth project coordination.
- Maintain schedule adherence and demonstrate strong computer proficiency across accounting and project management systems.
Owner
Waterford Outpost Take Away & Cafe
07.2007 - 01.2010
- Oversee daily operations of a busy takeaway café, delivering exceptional customer service and managing all aspects of business administration.
- Handle cash transactions, bookkeeping, and debit/credit control with accuracy and accountability.
- Manage stock ordering and receiving, ensuring inventory levels meet demand.
- Prepare and replenish food in line with hygiene and quality standards.
- Maintain compliance with food safety regulations while leading the team and ensuring smooth day-to-day operations.
Machine operator
R M Gow
07.1985 - 11.1990
- Operate and supervise production line machinery, overseeing both equipment and staff to ensure smooth and efficient workflow.
- Apply critical problem-solving skills to identify and resolve production line faults quickly, minimising downtime and maintaining productivity.
- Ensure quality control standards are consistently met throughout the manufacturing process.
Supervisor
Coles
02.1985 - 07.1985
- Supervise front-of-store operations, managing staff, cash handling, and resolving customer or operational issues efficiently.
- Lead the training and onboarding of new team members to ensure they deliver excellent customer service and understand store procedures.
- Create and manage staff rosters to optimise coverage and maintain smooth daily operations.
- Apply strong problem-solving skills to address challenges and uphold high standards of store performance.
Education
High School Diploma -
Kingston College
Kingston, QLD12-1984
Skills
- Excellent Work Ethic
- Honesty and Integrity
- Motivated Attitude
- Excellent Communication Skills
- Teamwork Skills
- Customer service
- Good communication skills
LANGUAGES
Slovak
Serbian
Timeline
Fulfilment Team Member
Woolworths Distribution Centre
08.2023 - 12.2023
Customer Service Specialist - Pre-qualification
Commonwealth Bank
01.2023 - Current
Owner
Waterford Outpost Take Away & Cafe
07.2007 - 01.2010
Accounts Payable/Receivable Clerk, Estimator, Job Allocator
Southpak Contractors Pty Ltd
11.1990 - 01.2023
Machine operator
R M Gow
07.1985 - 11.1990
Supervisor
Coles
02.1985 - 07.1985
High School Diploma -
Kingston College
Hobbies and Interests
Hiking, sewing and craft, gardening, cooking
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