Summary
Work History
Education
Skills
Timeline
Generic

Rachael Wilson

Glen Innes,NSW

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in employee management and customer service at Bundanoon Independent Grocer to significantly improve store performance. My proactive approach to health and safety, combined with my skill in invoicing, has consistently driven positive outcomes in challenging environments.

Work History

Shop Manager

Bundanoon Independent Grocer
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.

Housemaid

Solar Springs Health Retreat
  • Established trust with clients through consistent punctuality, reliability, discretion, and professionalism while performing housekeeping tasks.
  • Ensured clients'' comfort providing guest services, including preparation clean sleeping quarters and provision of personal amenities.
  • Reduced allergens and improved air quality by regularly dusting, vacuuming, and sanitizing surfaces in the home.
  • Anticipated client requests proactively by identifying areas needing extra attention or maintenance around the property.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Rotated linens in storerooms and replenished when supplies ran low.

Lecturer

University of Western Sydney
  • Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
  • Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
  • Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
  • Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
  • Implemented instructional technologies in course delivery to engage and educate students.
  • Cultivated critical thinking and analytical skills in students by incorporating case studies into curriculum.
  • Taught diverse student population by employing various learning styles and abilities.

Secondary School Teacher

Department Of Education And Training
  • Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
  • Actively participated in school-wide initiatives aimed at improving overall student success rates and fostering a sense of community among staff members.
  • Established strong relationships with parents through regular communication, promoting family involvement in students'' education.
  • Organized extracurricular activities such as clubs and field trips to enrich students'' educational experiences outside of the classroom setting.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities into lesson plans.
  • Served as a mentor for new teachers, providing guidance on effective classroom management strategies and teaching methodologies.

Contracts Administrator

Colonial First State
  • Demonstrated proficiency in data entry, contract modification and billing.
  • Facilitated regular meetings with stakeholders to review project progress and address any contractual concerns.
  • Monitored contract budgets and expenditures, ensuring financial accountability throughout the project lifecycle.
  • Streamlined contract processes by implementing efficient documentation and tracking systems.

Research Assistant

Australian Institute for Gambling Research
Sydney, NSW
02.2002 - 02.2003
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.
  • Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge. No
  • Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.

Clerk Grade 3/4

Premier and Cabinets Office
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Supported executive decision-making by providing detailed reports and summaries of office activities.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.

Education

Graduate Diploma Of Education - Education

University of Western Sydney
Campbelltown, NSW

Bachelor Of Laws ( Incomplete) - Contract Law, Criminal Law,Law Or Torts, Constitut

University of New England
Armidale, NSW

Bachelor Of Arts -

University of Western Sydney
Campbelltown
11.1997

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing

Timeline

Research Assistant

Australian Institute for Gambling Research
02.2002 - 02.2003

Graduate Diploma Of Education - Education

University of Western Sydney

Bachelor Of Laws ( Incomplete) - Contract Law, Criminal Law,Law Or Torts, Constitut

University of New England

Bachelor Of Arts -

University of Western Sydney

Shop Manager

Bundanoon Independent Grocer

Housemaid

Solar Springs Health Retreat

Lecturer

University of Western Sydney

Secondary School Teacher

Department Of Education And Training

Contracts Administrator

Colonial First State

Clerk Grade 3/4

Premier and Cabinets Office

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