Rachael Winyers-Kerr
McCrae
Summary
Dynamic leader with a proven track record at Mountfords Shoes, excelling in customer service and task delegation. Demonstrated ability to enhance team performance and customer satisfaction through effective problem-solving and strong leadership. Achieved significant improvements in operational efficiency and employee morale, embodying a blend of organizational skills and a friendly, positive demeanor. I am able to achieve KPI's, work along side and lead the team to success.
Overview
19
19
years of professional experience
Work History
Store Manager
Mountfords Shoes
07.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant Manager
Pizza Restaurant
11.2017 - 02.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Childcare Educator
Sorrento Kindergarten
02.2016 - 01.2021
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
Waitress Supervisor
Koonya Hotel
06.2006 - 08.2008
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Diploma of Education - Early Childhood Education And Care
Chisholm Institute
Melbourne, VIC06-2016
Skills
- Customer service
- Task delegation
- Problem-solving
- Complaint handling
- Strong leadership
- Store opening and closing
- Meet KPI requirements
- Organization and prioritization
- Friendly and positive
values champion award
All team members across the company were asked to vote on fellow workers, this was what values they bring to the company. I was one of 5 awarded out of over 200 stores they operate across the Munro Footwear company.
Timeline
Store Manager
Mountfords Shoes
07.2023 - 02.2025
Restaurant Manager
Pizza Restaurant
11.2017 - 02.2023
Childcare Educator
Sorrento Kindergarten
02.2016 - 01.2021
Waitress Supervisor
Koonya Hotel
06.2006 - 08.2008
Diploma of Education - Early Childhood Education And Care
Chisholm Institute
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