Rachael Bruni

• Provided ongoing feedback to teachers regarding student performance, facilitating instruction tailored to individual needs.
• Promoted positive behaviour and social skills among students utilising reward systems where best fit.
• Contributed to a safe, supportive learning environment by effectively managing challenging behaviours through proactive intervention strategies.
• Facilitated communication between students, teachers, and parents to ensure a consistent approach to addressing individual needs.
• Developed strong rapport with students, fostering trust and open communication for optimal learning outcomes.

• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods, whilst ensuring I was still promoting a welcoming atmosphere and promptly addressing their needs. Jobs included: making coffee, preparing food, cleaning serving customers, working on the register.

• Completed the same role as I am at The Joy Parade, however I was Head Barista. So I had to ensure I utilised strong communication to foster a collaborative work environment and be a strong leader.
• Completed a Certificate 3 in Hospitality through William Angliss Institute whilst employed

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• During my time as Shift Manager I also taught the Cert 3 class in Hospitality to the crew who were training to become Crew Trainers.

• Worked front counter, drive-thru, kitchen and McCafe.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency. Collaborated with team members to complete orders.
• During my time as a Crew Member, I also became a Crew Trainer and had that role from mid 2016-2018.
• Completed a Cert 3 and 4 in Retail whilst employed

Grade 5 - (Placement - 25 days)

Grade 5 - (Placement 15 days)

Grade 3 - (Placement - 10 days)

Grade 5 - (Placement - 10 days)

Grade 3 - (Placement - 10 days)

Grade 1 - (Placement - 10 days)