Rachana Muralidhara
Summary
Dedicated to providing exceptional customer service, I am customer- focused and always eager to assist. Knowledgeable professional with experience in retail industry and proven track record of exceeding sales targets and driving efficiency through innovative solutions. Offers excellent communication and organizational skills, with talents for negotiating and building relationships with vendors.
Overview
5
5
years of professional experience
Work History
Direct Sales Representative
Glower Operations
08.2023 - 09.2023
- Met customers in homes and businesses to discuss and demonstrate products.
- Inquired about current service levels and offered upgrades.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Purchase Assistant
Inspire Automation
03.2021 - 03.2022
- Assisted in requisition of raw materials for manufacturing based on market trends and planned manufacturing needs.
- Conducted quality assurance prior to delivery of product to meet or exceed consumer expectations.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
Sales Assistant
Venkateshwara Textiles l
12.2018 - 02.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Established rapport with customers using active listening and interpersonal skills.
Education
Master of Business Administration -
RMIT University
Melbourne, VIC2025
Bachelor's in Engineering -
Global Academy of Technology
Bangalore, India08.2020
Skills
- Management techniques
- Team Collaboration
- Communication Skills
- Customer Satisfaction
- Procurement Management
- Accounts Payable and Accounts Receivable
- Video Editing
- Multitasking
- Computer Skills
- Microsoft Office 360
Accomplishments
- Customer Service Training, Udemy
- Sales & Hospitality
- Sales Training
Timeline
Direct Sales Representative
Glower Operations
08.2023 - 09.2023
Purchase Assistant
Inspire Automation
03.2021 - 03.2022
Sales Assistant
Venkateshwara Textiles l
12.2018 - 02.2020
Master of Business Administration -
RMIT University
Bachelor's in Engineering -
Global Academy of Technology
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