Summary
Overview
Work History
Education
Skills
Certification
Reference Contact
Timeline
Generic

Racheal Angel

Ballina,New South Wales

Summary

Am a flexible and focused team player with expertise in building and maintaining stakeholder relationships, departmental proficiencies, strategic planning, budget management, event organisation, and facilitation and calendar management.

Considered highly knowledgeable in customer service and program facilitation. I am a motivated employee with a desire to take on new challenges.

Offering my employer a strong work ethic, adaptability, and exceptional interpersonal skills, I am adept at working effectively unsupervised and quickly mastering adverse situations to facilitate a satisfactory outcome for all.

Overview

1
1
Certification

Work History

Area Command Administration Manager

NSW Rural Fire Service
Tamworth, NSW
2020 - Current
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Organised meetings with stakeholders to discuss objectives, strategies, and timelines for completing tasks.
  • Analyzed staff and stakeholder feedback data to generate reports.
  • Provided training sessions for employees on various operational platforms.
  • Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
  • Assessed employee performance evaluations and recommended changes or improvements as needed.
  • Collaborated with other departments within the organisation to coordinate project efforts.
  • Negotiated pricing agreements with vendors and suppliers based on organisational needs.
  • Facilitated communication between different teams within the organisation through regular meetings.
  • Interacted with volunteers and brigades with utmost professionalism to solve various problems.
  • Provided feedback to improve strategies, programs and initiatives.
  • Translated volunteer needs into operational plans to fulfill projects with right resources.
  • Worked closely with Senior Management on complex projects.
  • Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting relationships.

Customer Service Manager

Omega Hospitality Suppliers
Ballina, NSW
1991 - 2005
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
  • Reviewed general ledger accounts for accuracy and compliance.
  • Identified areas of improvement in the existing accounting system and recommended changes accordingly.
  • Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
  • Developed and implemented effective accounting policies and procedures.

2IC Office Manager

AMart Furniture
Ballina, NSW
2006 - 2011
  • Assisted with the preparation of budgets, forecasts, and financial statements.
  • Supervised staff members, organised schedules, and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements, and department activities.
  • Maintained filing system for records, correspondence, and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to the management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, and sick days.
  • Answered phone calls, responded to emails, routed mail, and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Used judgment and initiative in handling confidential matters and requests.

Executive Assistant

Private Employer
Byron Bay, NSW
2011 - 2020
organisationalOrganised
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executive and external stakeholders to facilitate communication flow.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Greeted visitors warmly upon arrival at the office premises.
  • Managed all aspects of catering needs for special events hosted by the organisation.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Managed and tracked expenses to meet company budget requirements.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.

Education

High School Diploma -

Trinity Catholic College
Lismore

Skills

  • Customer Service
  • Media Relations
  • Event Execution
  • Internal Communications
  • Stakeholder Communications
  • Crisis Management
  • Staff Development
  • Policy Implementation
  • Business Administration
  • Performance Evaluations
  • Innovation Management
  • Schedule Preparation
  • Complex Problem-Solving
  • High Emotional Intelligence
  • Cross-Functional Teamwork
  • Verbal and Written Communication
  • Positive Outlook
  • Negotiation
  • Staff Training and Development
  • Project Management

Certification

  • Cert III in Business (Alffie)
  • Community Engagement Facilitation (NSW RFS)
  • Conduct Briefings and Debriefings (NSW RFS)
  • AIIMS (NSW RFS)
  • Logistics Officer IMT Management (NSW RFS)

Reference Contact

Richard Iles - Community Risk Manager, North Western Area Command

Richard.Iles@rfs.nsw.gov.au

0436 599 572

Sally Turner - People & Business Manager - North Western Area Command

Sally.Turner@rfs.nsw.gov.au

0400 936 958

Aidan Daly - Capability L&D Officer North Western Area Command

Aidan.Daly@rfs.nsw.gov.au 

0400 451 428

Melissa Dory - Amart Furniture 2IC Manager 

0402 715 127

Callum Clark - Personal Reference

0434 252 873

Timeline

Area Command Administration Manager

NSW Rural Fire Service
2020 - Current

Customer Service Manager

Omega Hospitality Suppliers
1991 - 2005

2IC Office Manager

AMart Furniture
2006 - 2011

Executive Assistant

Private Employer
2011 - 2020

High School Diploma -

Trinity Catholic College

Similar Profiles

CREATE PROFILE
Racheal Angel