Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline

Racheal Calder

Rockingham,WA
If you really look closely, most overnight successes took a long time.
Steve Jobs

Summary

Retail Assistant Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.

I am ready for a new role and job title,

I am motivated to get the best results for your business, with the willingness to learn and improve in all aspects of the business and myself.

Overview

9
9
years of professional experience

Work History

Assistant Deli Manager

Woolworths Group
04.2023 - Current
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Inventoried food products and associated materials on weekly basis.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.

Online Fulfillment Assistant

Woolworths Group
11.2020 - 04.2023
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from back dock.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Greeted customers and directed to requested products.

Store Manager

Salvos Stores
01.2014 - 02.2019
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

No Degree - Business Management

Riverina Institute, Griffith, NSW
11.2002

Skills

  • Special Requests
  • Team Direction
  • Pricing Standards
  • Greeting and Seating Guests
  • Shrink Minimization
  • Scale Calibration
  • Equipment Preparation
  • Product Rotations
  • Monthly Inventory
  • Machinery Upkeep
  • Timesheet Organization
  • Safe Work Practices
  • Freshness Control
  • Active Listening
  • Critical Thinking
  • Promotional Planning

Accomplishments

  • Supervised team of 8 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Deli Manager - Woolworths Group
04.2023 - Current
Online Fulfillment Assistant - Woolworths Group
11.2020 - 04.2023
Store Manager - Salvos Stores
01.2014 - 02.2019
Riverina Institute - No Degree, Business Management

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Racheal Calder