Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Genie. Expertise in providing client support, maintaining files and records
Overview
30
30
years of professional experience
Work History
Specialist Medical Receptionist
Obstetrician Gynecological Specialist
06.2023 - Current
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Supported office staff and operational requirements with administrative tasks.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Obtained payments from patients and scanned identification and insurance cards.
Answered phone calls and messages for 1 Obstetrician gynaecologist scheduling appointments, and handling patient inquiries.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Sales Administrator
Hall And Hart Homes
01.2021 - 01.2023
Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
Assisted in creating compelling marketing materials that showcased product features and benefits, driving customer interest.
Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
Maintained accurate records of client interactions in CRM software for better tracking of communications history and future actions needed.
Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
Construction Coordinator
Employer Mojo Homes
07.2018 - 12.2019
Co-ordinate and manage respective jobs to ensure delivery and alignment of client communication expectation via the Construction Team following from File to Site until Handover and the completion of any works agreed at handover
Contribute to the provision of an unbeatable customer experience by delivering a professional service, following processes, regularly contacting customers, completing and complying with the Customer Contact Service Standards Liaise with the Area Construction Managers/Construction Manager to resolve the more complex construction, drafting, estimating, or project delivery issues for customers during the construction phase
Manage all customer disputes and/or contract disputes in the first instance displaying professionalism at all times and in line with the Mojo Homes Values
Facilitate and issue agreed and approved construction variations
Contribute to the Construction daily huddle by providing clear daily priorities and roadblocks to ensure that your priorities are achieved and your jobs progress to the next stage
Contribute to the quality within the department by adhering to all company policies and processes
Contribute to the development of policies, processes or systems within the Construction Department including participation in any Continuous Improvement initiatives and group forums
Provide effective customer service, respect and honesty to all customers and every department within the business
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
Managed filing systems for electronic and hard copy documents to keep organized records
Consulted with clients to define objectives and develop scopes.
Remained up-to-date on best housing and building practices and negotiated pricing and schedules.
Sales Support Coordinator
Metricon Homes
06.2017 - 07.2018
Dedicated Sales Support Coordinator assisting Metricon sales Consultants in the South West Region of Sydney
Providing support to consultants to ensure they meet set KPIs
Managing consultant's workflow and update Business Craft and Management reports
Problem solving and being the main contact to liaise with internal drafting, estimating and customer service staff
Managed CRM database, including troubleshooting, maintenance, updates and report generation
Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
Cultivated and strengthened customer relationships through exceptional service and proactive follow-up
Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
Guest Services Agent
Virgin Australia
04.2015 - 06.2017
Directing our guests as they arrive at the airport
Correctly checking in guests
Rebooking flights
Handling flight disruptions and cancellations
Assisting special needs guests Ensuring standard operating procedures are followed and a safe workplace is maintained And company values, policies and goals are achieved
Demonstrate a genuine passion and enthusiasm for creating a memorable and a quality experience for guests
Record and communicate operational data as required
Liaise and work with third party contractors,
Liaise with network operations, crewing and revenue operations
Liaise with airport authorities, local police and the APS as required
Maintain controlled documents including amendments and swapping of aircraft documents
Demonstrate leadership, Act with integrity, be decisive, act quickly, listen to guests and team members
Report all WH&S incidents
Streamlined check-in process to decrease wait times and increase customer satisfaction
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
Flight Attendant
Altara Resources
02.2013 - 03.2015
Perform cabin safety functions, including identifying safety matters, taking action to address safety
Matters and co-operating with other crew to reduce the risk of injury to passengers and Jet star employees
Provide excellent customer service during long sectors
Ensure effective communication within the cabin and cockpit and with Jet star Management to maintain an effective and harmonious working relationship
Maintain skills, knowledge and physical ability to perform all emergency procedures
Consistently display professional standards of behavior and personal presentation
Sales Assistant
Strand bags/Rouse Hill
09.2011 - 10.2012
Responsible for opening and closing store, general banking and office duties
Provide face-to-face customer service and reach daily sales targets
Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
Operate cash registers and accept payment, or prepare finance arrangements (invoices and contracts, for example)
Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
Package goods for customers and arrange delivery
Price, stack and display items for sale and keep the store tidy and attractive
Be aware of health, safety and welfare issues and practices
Participate in stocktaking (counting and describing the goods in stock)
Customer Service Representative
Qantas | Sydney International Airport Mascot
01.2009 - 09.2011
Provide exceptional face-to-face customer service, promoting and maintaining the Qantas Image
Responsible for all customer service/ passenger handling from checking in to boarding and departure of an international flight;
Assisting special needs passengers from pushing wheelchairs, helping disabled and blind and elderly people on a day-to-day basis
Always maintaining a positive and professional attitude in line with Qantas image and reputation
Addressed passengers' concerns about delayed and canceled flights and resolved issues
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Corporate Sales Consultant
Qantas Business Travel | Sydney International Airport Mascot
01.2001 - 01.2009
Provide information and advice to customers on airline product, accommodation, and travel insurance
Prepare airfare quotes, interpreting rules and customer requirements
Construct packages combining brochure product, airfares, car hire, accommodation and other services to meet customer requirements
Accurately create reservations using computer systems coordinating all components of the customer itinerary and facilitate the issue of passports and visa as required
Always comply with QBT service standards, KPI's and quality assurance program Developed and managed to work under tight deadlines, particularly working on government accounts
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Developed and executed targeted relationship and account development strategy
Retail Sales Consultant /Retail
Qantas Travel Centre
11.1999 - 05.2001
Arrange International and domestic holidays for leisure market Promote Qantas Holidays and preferred wholesaler products
Responsible for allocating petty cash, balancing office accounts and opening closing store
Process all cash and credit card transactions Ensure store and personal targets are met
Excellent communication skills to communicate effectively with internal and external customers
Taking ownership to ensure customer satisfaction and to develop a repeat client base
Effective handling of customer complaints adhering to company policy procedures and standards
Take initiative for self-development by acquiring and maintaining up-to-date product knowledge, information and procedure
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
International Telephone Sales Consultant
Qantas Telephone Sales
01.1994 - 07.1998
Have an understanding of familiar with Qantas systems and procedures
Advise customers and provide information on airfares, airline procedures, auxiliary products, and Qantas and partner airline loyalty programs
Excellent customer service via the telephone Build tickets using the functions of computerized systems
Adhere to set KPI and reach sales targets
Education
High School Diploma -
Shoahaven High School
Nowra
1991
Skills
Customer service
Exceptional attention to detail
MS Office
Patient Relations
Medical Billing
Appointment management
Medical Terminology
Medical billing and coding
Problem-solving abilities
Professionalism
Adaptability and Flexibility
Genie Trained
Accomplishments
First Aid Certificate
Galileo/Amadeus/Various Airlines CRS
International fares and Ticketing II & I
Professional Telephone Selling Skills
Occupational Health and Safety for Employee
Awareness Quality Assurance Internal Reviewer
Trade Practices compliance
Timeline
Specialist Medical Receptionist
Obstetrician Gynecological Specialist
06.2023 - Current
Sales Administrator
Hall And Hart Homes
01.2021 - 01.2023
Construction Coordinator
Employer Mojo Homes
07.2018 - 12.2019
Sales Support Coordinator
Metricon Homes
06.2017 - 07.2018
Guest Services Agent
Virgin Australia
04.2015 - 06.2017
Flight Attendant
Altara Resources
02.2013 - 03.2015
Sales Assistant
Strand bags/Rouse Hill
09.2011 - 10.2012
Customer Service Representative
Qantas | Sydney International Airport Mascot
01.2009 - 09.2011
Corporate Sales Consultant
Qantas Business Travel | Sydney International Airport Mascot
01.2001 - 01.2009
Retail Sales Consultant /Retail
Qantas Travel Centre
11.1999 - 05.2001
International Telephone Sales Consultant
Qantas Telephone Sales
01.1994 - 07.1998
High School Diploma -
Shoahaven High School
Similar Profiles
Archie AllenArchie Allen
Medical Receptionist at Rod Allen Obstetrician, Gynaecologist & FertilityMedical Receptionist at Rod Allen Obstetrician, Gynaecologist & Fertility
Registered Medical Assistant at Bronson Obstetrical and Gynecological SpecialistsRegistered Medical Assistant at Bronson Obstetrical and Gynecological Specialists