RACHEAL JONES
Box Hill,NSW
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Genie. Expertise in providing client support, maintaining files and records
Overview
30
30
years of professional experience
Work History
Specialist Medical Receptionist
Obstetrician Gynecological Specialist
06.2023 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for 1 Obstetrician gynaecologist scheduling appointments, and handling patient inquiries.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Sales Administrator
Hall And Hart Homes
01.2021 - 01.2023
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Assisted in creating compelling marketing materials that showcased product features and benefits, driving customer interest.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Maintained accurate records of client interactions in CRM software for better tracking of communications history and future actions needed.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
Construction Coordinator
Employer Mojo Homes
07.2018 - 12.2019
- Co-ordinate and manage respective jobs to ensure delivery and alignment of client communication expectation via the Construction Team following from File to Site until Handover and the completion of any works agreed at handover
- Contribute to the provision of an unbeatable customer experience by delivering a professional service, following processes, regularly contacting customers, completing and complying with the Customer Contact Service Standards Liaise with the Area Construction Managers/Construction Manager to resolve the more complex construction, drafting, estimating, or project delivery issues for customers during the construction phase
- Manage all customer disputes and/or contract disputes in the first instance displaying professionalism at all times and in line with the Mojo Homes Values
- Facilitate and issue agreed and approved construction variations
- Contribute to the Construction daily huddle by providing clear daily priorities and roadblocks to ensure that your priorities are achieved and your jobs progress to the next stage
- Contribute to the quality within the department by adhering to all company policies and processes
- Contribute to the development of policies, processes or systems within the Construction Department including participation in any Continuous Improvement initiatives and group forums
- Provide effective customer service, respect and honesty to all customers and every department within the business
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
- Managed filing systems for electronic and hard copy documents to keep organized records
- Consulted with clients to define objectives and develop scopes.
- Remained up-to-date on best housing and building practices and negotiated pricing and schedules.
Sales Support Coordinator
Metricon Homes
06.2017 - 07.2018
- Dedicated Sales Support Coordinator assisting Metricon sales Consultants in the South West Region of Sydney
- Providing support to consultants to ensure they meet set KPIs
- Managing consultant's workflow and update Business Craft and Management reports
- Problem solving and being the main contact to liaise with internal drafting, estimating and customer service staff
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Cultivated and strengthened customer relationships through exceptional service and proactive follow-up
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs
Guest Services Agent
Virgin Australia
04.2015 - 06.2017
- Directing our guests as they arrive at the airport
- Correctly checking in guests
- Rebooking flights
- Handling flight disruptions and cancellations
- Assisting special needs guests Ensuring standard operating procedures are followed and a safe workplace is maintained And company values, policies and goals are achieved
- Demonstrate a genuine passion and enthusiasm for creating a memorable and a quality experience for guests
- Record and communicate operational data as required
- Liaise and work with third party contractors,
- Liaise with network operations, crewing and revenue operations
- Liaise with airport authorities, local police and the APS as required
- Maintain controlled documents including amendments and swapping of aircraft documents
- Demonstrate leadership, Act with integrity, be decisive, act quickly, listen to guests and team members
- Report all WH&S incidents
- Streamlined check-in process to decrease wait times and increase customer satisfaction
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
Flight Attendant
Altara Resources
02.2013 - 03.2015
- Perform cabin safety functions, including identifying safety matters, taking action to address safety
- Matters and co-operating with other crew to reduce the risk of injury to passengers and Jet star employees
- Provide excellent customer service during long sectors
- Ensure effective communication within the cabin and cockpit and with Jet star Management to maintain an effective and harmonious working relationship
- Maintain skills, knowledge and physical ability to perform all emergency procedures
- Consistently display professional standards of behavior and personal presentation
Sales Assistant
Strand bags/Rouse Hill
09.2011 - 10.2012
- Responsible for opening and closing store, general banking and office duties
- Provide face-to-face customer service and reach daily sales targets
- Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
- Operate cash registers and accept payment, or prepare finance arrangements (invoices and contracts, for example)
- Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
- Package goods for customers and arrange delivery
- Price, stack and display items for sale and keep the store tidy and attractive
- Be aware of health, safety and welfare issues and practices
- Participate in stocktaking (counting and describing the goods in stock)
Customer Service Representative
Qantas | Sydney International Airport Mascot
01.2009 - 09.2011
- Provide exceptional face-to-face customer service, promoting and maintaining the Qantas Image
- Responsible for all customer service/ passenger handling from checking in to boarding and departure of an international flight;
- Assisting special needs passengers from pushing wheelchairs, helping disabled and blind and elderly people on a day-to-day basis
- Always maintaining a positive and professional attitude in line with Qantas image and reputation
- Addressed passengers' concerns about delayed and canceled flights and resolved issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Corporate Sales Consultant
Qantas Business Travel | Sydney International Airport Mascot
01.2001 - 01.2009
- Provide information and advice to customers on airline product, accommodation, and travel insurance
- Prepare airfare quotes, interpreting rules and customer requirements
- Construct packages combining brochure product, airfares, car hire, accommodation and other services to meet customer requirements
- Accurately create reservations using computer systems coordinating all components of the customer itinerary and facilitate the issue of passports and visa as required
- Always comply with QBT service standards, KPI's and quality assurance program Developed and managed to work under tight deadlines, particularly working on government accounts
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Developed and executed targeted relationship and account development strategy
Retail Sales Consultant /Retail
Qantas Travel Centre
11.1999 - 05.2001
- Arrange International and domestic holidays for leisure market Promote Qantas Holidays and preferred wholesaler products
- Responsible for allocating petty cash, balancing office accounts and opening closing store
- Process all cash and credit card transactions Ensure store and personal targets are met
- Excellent communication skills to communicate effectively with internal and external customers
- Taking ownership to ensure customer satisfaction and to develop a repeat client base
- Effective handling of customer complaints adhering to company policy procedures and standards
- Take initiative for self-development by acquiring and maintaining up-to-date product knowledge, information and procedure
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
International Telephone Sales Consultant
Qantas Telephone Sales
01.1994 - 07.1998
- Have an understanding of familiar with Qantas systems and procedures
- Advise customers and provide information on airfares, airline procedures, auxiliary products, and Qantas and partner airline loyalty programs
- Excellent customer service via the telephone Build tickets using the functions of computerized systems
- Adhere to set KPI and reach sales targets
Education
High School Diploma -
Shoahaven High School
Nowra1991
Skills
- Customer service
- Exceptional attention to detail
- MS Office
- Patient Relations
- Medical Billing
- Appointment management
- Medical Terminology
- Medical billing and coding
- Problem-solving abilities
- Professionalism
- Adaptability and Flexibility
- Genie Trained
Accomplishments
- First Aid Certificate
- Galileo/Amadeus/Various Airlines CRS
- International fares and Ticketing II & I
- Professional Telephone Selling Skills
- Occupational Health and Safety for Employee
- Awareness Quality Assurance Internal Reviewer
- Trade Practices compliance
Timeline
Specialist Medical Receptionist
Obstetrician Gynecological Specialist
06.2023 - Current
Sales Administrator
Hall And Hart Homes
01.2021 - 01.2023
Construction Coordinator
Employer Mojo Homes
07.2018 - 12.2019
Sales Support Coordinator
Metricon Homes
06.2017 - 07.2018
Guest Services Agent
Virgin Australia
04.2015 - 06.2017
Flight Attendant
Altara Resources
02.2013 - 03.2015
Sales Assistant
Strand bags/Rouse Hill
09.2011 - 10.2012
Customer Service Representative
Qantas | Sydney International Airport Mascot
01.2009 - 09.2011
Corporate Sales Consultant
Qantas Business Travel | Sydney International Airport Mascot
01.2001 - 01.2009
Retail Sales Consultant /Retail
Qantas Travel Centre
11.1999 - 05.2001
International Telephone Sales Consultant
Qantas Telephone Sales
01.1994 - 07.1998
High School Diploma -
Shoahaven High School
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