Racheal Lowe
Wilmot ,TAS
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Housekeeper
Cradle Mountain Highlanders Cottages
Cradle Mountain , TAS
10.2019 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Followed safety procedures when handling hazardous materials.
- Provided information about hotel services upon request from guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Ensured that all health standards were met during cleaning operations.
Service Supervisor
Coles
Ocean Shores , NSW
03.2015 - 08.2019
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed and implemented departmental policies and procedures for efficient operations.
- Identified training needs among staff members and provided appropriate coaching sessions.
- Built strong relationships with customers through effective communication skills.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Retail Worker
Foodworks
Millmerran , QLD
01.2011 - 01.2015
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Managed cash register operations using POS system and processed sales and returns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Education
Year 10 -
Keebra Park High School
Southport, QLDSkills
- Bed making proficiency
- Ironing and folding
- Bathroom cleaning
- Pest control awareness
- Kitchen Cleaning
- Safe cleaning with chemicals
- Customer Service
- Ironing clothing
- Physically strong
- Gardening knowledge
- Housekeeping
- Teamwork
- Hardworking
- Multitasking
- Professionalism
- Reliability
- Professional and Courteous
References
Brendan Hurst 0438 468 558
Di Butler 0433 503 169
Tess 0458 181 922
Timeline
Housekeeper
Cradle Mountain Highlanders Cottages
10.2019 - Current
Service Supervisor
Coles
03.2015 - 08.2019
Retail Worker
Foodworks
01.2011 - 01.2015
Year 10 -
Keebra Park High School
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