Racheal Sheppard
Banora Point,NSW
Summary
Dynamic professional with a proven track record at Big W, excelling in roles that demand meticulous attention to detail and strong problem-solving skills. Expert in enhancing customer satisfaction and streamlining operations, demonstrated through effective complaint handling and deadline adherence. Skilled in both supervisory roles and retail sales, showcasing a unique blend of technical knowledge and leadership abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administration / Repairs
BigW
04.2017 - Current
- Aided colleagues, managers, and customers through regular communication and assistance.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Processed invoices
- Processed claims and customer repairs.
- Limited life checks and out of code
- Completion of return bulletins with in a time line.
Service Supervisor
Big W
03.2007 - 04.2017
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Mentored junior staff members, fostering professional development.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Garden Associate
Big W
08.1997 - 03.2007
- Worked outdoors in weather conditions to care for plants and serve customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Maximized sales through effective merchandising of plants, tools, and accessories.
- Coordinated deliveries of new stock, ensuring timely arrival and proper placement in the garden center.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Maintained a clean and inviting garden centre environment for both employees and customers alike.
- Prioritized helping customers over completing other routine tasks in store.
Education
Trade Certificate - Horticulture
Tafe NSW
Wollongbar, NSW11.1997
Skills
- File Maintenance
- Attention to Detail
- Problem solving
- Deadline Adherence
- Retail display setup
- Retail Sales Experience
- Retail store support
- Task Delegation
- Complaint Handling
- Technical knowledge
- Supervisory role experience
Certification
- First Aid Certification
- NSW Driver's License
Timeline
Administration / Repairs
BigW
04.2017 - Current
Service Supervisor
Big W
03.2007 - 04.2017
Garden Associate
Big W
08.1997 - 03.2007
Trade Certificate - Horticulture
Tafe NSW
Similar Profiles
Kinley PenjorKinley Penjor
Team Member at BigWTeam Member at BigW
Dragica StankovicDragica Stankovic
Service Supervisor at BigWService Supervisor at BigW
Alexis ElderAlexis Elder
Availability Leader at BigWAvailability Leader at BigW