Rachel Anema

I am employed permanently with Alinal, they are an organic products distributor in Wangara. I have the position of admin and data entry.

In this role I complete a number of tasks as follows:
- Answering emails from customers/suppliers and answering the phone.
- Invoicing customers and placing orders for them.
- Using MYOB for doing invoicing and basic accounting.
- Basic filing
- Maintained cleanliness and tidiness of the reception area
- Packing orders ensuring they are documented correctly to be sent to the appropriate client.

I have worked for Compass Group (ESS) in 2023 as a casual utility worker, undertaking an 8:6 roster.

My main responsibilities included:
-Daily basic utility work such as cleaning rooms, offices, crib rooms and rec rooms.
-Working independently as well as working in a team to get the target met for the day.
-Maintaining a keen eye and attention to detail towards health and safety and ensuring correct PPE was always worn.
-Ensuring all OH&S policies and procedures were followed thoroughly such as JHAs and take 5s.

The tasks i were responsible for were as follows:

-I greeted and attended to customers.
-I used the cash register as well as taking payments through EFTPOS
-Preparing and documenting orders for clients
-Cashing the till at the end of shift.
-Stocking shelves.
-Ensuring the store was clean and looked presentable at all times.
-Guaranteeing that each customer walked out feeling satisfied with their experience in the store.
-Locking up the store at the end of shift.

I gained most of my experience and knowledge of customer service in this role within my 1.5 years of being employed at Mufasa Biltong Deli.